Nkem Azinge
Asaba,Nigeria
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
22
22
years of professional experience
1
1
Certification
Work History
REGIONAL CLUSTER HEAD
STERLING BANK LTD
SOUTH EAST REGION, ZONE 2, NIGERIA
07.2022 - 11.2023
- Supervision of sales team across Zones to meet their well defined KPI's.
- Coach, Motivate and inspire teams to succeed and be profitable.
- Ensure work friendly environment without bias to religion, culture, age, disabilities.
- Identify and lead periodic market storms to locations with viable business opportunities
- Analysed sales to identify top-performing products.
- Analysed sales reports to identify trends and update strategies.
- Planned and developed strategies to increase sales territory positioning, exceeding company targets.
- Hired and trained dedicated and high-achieving sales teams.
BRANCH MANAGER
STERLING BANK PLC
ASABA 2 BRANCH
02.2018 - 07.2022
- Supervision of sales team to meet their well defined KPI's, while building a strong and formidable team.
- Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
- Coach, motivate and inspire team to succeed.
- Ensure work friendly environment void of harassment
- Identify and lead periodic market storm to locations with viable business opportunities
- Grow branch assets and ensure profitability.
- Resolved customer complaints quickly and professionally to maintain satisfaction.
- Set team performance goals and monitored progress to encourage attainment.
- Built and nurtured customer relationships to retain business and loyalty.
SALES OFFICER
STERLING BANK PLC
ASABA, NIGERIA
11.2011 - 02.2018
- Identify, onboard and retain customers.
- Nurture and grow our relationship with customers by regular engagement. Ensure customer satisfaction by delivering exceptional services.
- Ensure prompt complaints resolution from customers
- Growing bank assets by cross selling bank products.
- Created and implemented marketing plans to drive sales.
SALES OFFICER
EQUITORIAL TRUST BANK LTD
ASABA, NIGERIA
08.2008 - 11.2011
- Ensure customer satisfaction by delivering exceptional services.
- Ensure complaints resolution from customers.
- Built long-term relationships with customers and generated referrals from existing clients.
- Maintained contact with customers throughout sales and pre-delivery process.
- Understood customer needs to craft exceptional sales journeys.
- Managed client relationships from early stages of sales process through to post-sales
- Growing branch assets by cross selling bank products,surpassing periodic targets e,g. Number of customers that should be on boarded, ensure customers are enrolled on all digital platforms of the bank, deposit mobilization.
OPERATIONS: CASHIER/TELLER/CASH MANAGEMENT OFFICER
DEVCOM BANK LTD
PORT HARCOURT & ONITSHA, NIGERIA
07.2002 - 08.2008
- Solved customer issues and disputes using accurate banking information and policies, maintaining loyalty and satisfaction.
- Took care to verify transactions and maintain security protocols, protecting institution from avoidable losses.
- Processed cash deposits and withdrawals for customers.
- Reconciled accounts and cash drawers for discrepancy-free record keeping.
- Organised transfers to move money between customer accounts, between customers, and between businesses.
OPERATIONS/RELATIONSHIP OFFICER
FINACORP BUILDING-SOCIETY
Port Harcourt
08.2001 - 07.2002
- Handled cash payments with precision, maintaining customer confidentiality and discretion throughout.
- Greeted customers entering store and responded promptly to customer needs.
- Completed opening and closing procedures each day.
- Educated customers about company products, services and special offers.
- Updated customers on service issues and maintained satisfaction through continued communication.
- Communicated client feedback to leadership teams and identified improvement possibilities.
Education
Bachelor of Science in Education - GEOGRAPHY
University of Port Harcourt
Port Harcourt, Rivers State /1995 - /1999
SSCE - Senior Secondary School Education
Federal Govt. Girls College
Owerri, Imo State, NigeriaSkills
- Excellent communication skills
- Active listening skills
- Time management skills
- Excellent selling skills
- Mathematical skills
- Conflict resolution skills
- Relationship Management
- Problem solving skills
- Leadership skills
- Business planning skills
- Management skills
Certification
- FILIGRI CONSULTING LTD, Managing high performing sales team, 12/16/16
- ZOLTS, Effective leadership development programme, 09/22/18
- PWR ADVISORY, Women's leadership development program, 07/08/22
Timeline
REGIONAL CLUSTER HEAD
STERLING BANK LTD
07.2022 - 11.2023
BRANCH MANAGER
STERLING BANK PLC
02.2018 - 07.2022
SALES OFFICER
STERLING BANK PLC
11.2011 - 02.2018
SALES OFFICER
EQUITORIAL TRUST BANK LTD
08.2008 - 11.2011
OPERATIONS: CASHIER/TELLER/CASH MANAGEMENT OFFICER
DEVCOM BANK LTD
07.2002 - 08.2008
OPERATIONS/RELATIONSHIP OFFICER
FINACORP BUILDING-SOCIETY
08.2001 - 07.2002
Bachelor of Science in Education - GEOGRAPHY
University of Port Harcourt
/1995 - /1999
SSCE - Senior Secondary School Education
Federal Govt. Girls College
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