Nkechi Raphael-Akunna
Senior Human Resource Manager
PORT HARCOURT
Summary
Dedicated Human Resource and Administration Professional with 10+ of experience in effectively managing HR functions and administrative operations. Spearheaded HR initiatives at Megafast Networks Limited from the scratch, enhancing onboarding efficiency and employee satisfaction. With strategic planning, problem-solving, strong interpersonal and communication skills, with a passion for aligning HR initiatives with company goals led to streamlined HR processes, achieving significant improvements in recruitment and hiring practices.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Senior Human Resources Executive
Megafast Networks Limited
03.2012 - 12.2020
- Directed hiring and onboarding programs for 100 new employees.
- Coordinated work activities for 8 HR managers, specialists and recruiting agents.
- Managed complex employee relations issues with empathy, discretion, and adherence to legal requirements which reduced legal issues by 100%
- Leveraged HR technology to automate routine tasks, enhance reporting capabilities, and improve 80% overall efficiency in HR department.
- Fostered positive work environment through comprehensive employee relations program up to 35%
- Liaised between over 75 multiple business divisions to improve communications.
- Facilitated conflict resolution among team members to promote harmonious working relationships across departments of about 23%
- Collaborated with stakeholders across organization to maintain proper flow of communication and execution of planned initiatives and projects that led to over 45% increase in productivity.
- Worked with 12 managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes
Human Resources/Administrative Manager
Megafast Networks Limited
02.2009 - 02.2012
- Recruited 100 top talent to maximize profitability.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Facilitated onboarding sessions and on-the-job training for100 new hires bolstering position knowledge and skillset.
- Enhanced 67% team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Discovered and resolved 88%complex employee issues that affected management and business decisions.
- Evaluated 23 employee onboarding programs and presented strategic improvement recommendations to upper management.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management by 62%.
Administrative Office Assistant
Kalitel International
08.2006 - 01.2009
- Created first filing system and 99& overall administrative system.
- Developed 95% strategies from scratch to streamline and improve office procedures.
- Contributed to 80% professional atmosphere by maintaining clean, organized workspace and managing office supplies inventory.
- Managed 65% day-to-day office tasks, ensuring smooth workflow and timely completion of projects.
- Improved document management processes by implementing digital storage solutions that reduced reliance on physical files by 60%
- Reduced supply costs with strategic inventory management and vendor negotiations by 30%.
- Streamlined 70% office operations by implementing efficient organizational systems and filing procedures.
- 67% increased customer satisfaction by promptly addressing inquiries and resolving issues through effective problem-solving skills.
- Ensured 85% consistent delivery of quality customer service by providing friendly support via phone calls or email communications when required.
- Maintained 98% accurate financial records, assisting in budget preparation and monitoring expenses for cost effectiveness.
- Aided in 70%project coordination efforts through diligent tracking of deadlines, deliverables, and resource allocation requirements.
- Collaborated closely with colleagues across multiple teams to achieve shared goals and contribute to 78% positive company culture.
- Negotiated contracts with over 50 vendors and suppliers for office supplies, equipment and services.
Education
Bachelor of Science - Psychology
Nnamdi Azikiwe University
Awka, Anambra State, Nigeria 02.2001 - 09.2005
Skills
Attention to Detail
Languages
English
Native language
Certification
Certified Human Resource Manager, [Chartered Institute of Personnel Management of Nigeria
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkWork Location
RemoteOn-SiteImportant To Me
Work from home optionCareer advancementPersonal development programsWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leave401k matchTimeline
Certified Manager, Nigerian Institute of Management
05-2018
Certified Human Resource Manager, [Chartered Institute of Personnel Management of Nigeria
01-2018
Senior Human Resources Executive
Megafast Networks Limited
03.2012 - 12.2020
Human Resources/Administrative Manager
Megafast Networks Limited
02.2009 - 02.2012
Administrative Office Assistant
Kalitel International
08.2006 - 01.2009
Bachelor of Science - Psychology
Nnamdi Azikiwe University
02.2001 - 09.2005
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