Nkechi Oluigbo-Egbuokporo

• Identify and develop new partnership opportunities.
• Manage end-to-end partner relationships and serve as the primary point of contact.
• Negotiate partnership terms and support contract execution.
• Collaborate with internal teams to deliver partnership initiatives.
• Track and report partnership performance and ROI.
• Work with legal and finance teams to finalize partnership agreements.
• Ensure compliance with contractual obligations and company policies.
• Negotiated win-win partnership agreements that aligned with company objectives and goals.

• Developed multi-level contacts within key accounts to enhance communication channels.
• Analysed sales data, optimised performance metrics.
• Coordinated with internal departments for seamless service delivery to clients.
• Navigated through tough negotiations while maintaining professional working relationships.
• Maintained detailed knowledge of industry trends, positioned products effectively in the market.
• Resolved escalated customer issues promptly for increased satisfaction rates.

• Effectively managed daily operations in assigned experience centres.
• Supervises sales activities and revenue generation within my territory.
• Successfully created a robust network base to drive sales, by maintaining quality lead generation and sales funnel.
• Managed customers expectations and grew profitable relationships in assigned centres.
• Efficiently develops new businesses and grew sales in assigned centres.
• Assessed customer service trends and evaluated complaints for enhancements to meet customer demands.
• Increased leads conversion and sales margin to over 80% at assigned centres through consultative negotiation

• Effectively manage daily operations in assigned inspection center
• Professionally sustains exceptional customer experience through customer relationship management, leading to increased profitability
• Successfully created a robust network base to drive sales, by maintaining quality lead generation and sales funnel
• Efficiently develops new business contacts and grew sales in assigned centre
• Maintains end-to-end relationship with existing and new customers
• Undertakes the processing of sale of car agreement and documentation on behalf of customers at the center
• Performs vehicle inspection to ensure quality standard compliance

• Achieved knowledge and skills on Social Media Management, content creation and marketing
• Designed and developed digital marketing strategy for businesses (Crest Premium Larger Beer, Cookies Consult, Gios Baby Store).
• Drafted clear, persuasive copy for adverts and sponsored posts.
• Collaborated with the team to create innovative digital marketing plans.
• Increased brand awareness by curating engaging content for social media platforms.
• Participated in brainstorming sessions, contributing fresh ideas for promotional strategies.
• Sensitized on various workplace ethics and culture

• Assisted in the selling processes for customers and generate additional sales.
• Coordinated information to customers browsing our websites during store discovery, order and checkout, including after sales support.
• Effectively managed large amounts of incoming calls.
• Actively engaged customers in phone conversations/ Emails to answer their questions, respond to enquiries, provide information and give necessary support/advice within the time limits.
• Built sustainable relationships of trust through open and interactive communication.
• Handled special requests and complaints of customers.
• Ensured follow-up through emails, phone or any required means.
• Met Personal/Team targets and call handling quota.

• Handled inquiries from public and staff, enhancing customer service quality.
• Supported programme director to achieve project objectives.
• Managed document control, ensuring accurate record-keeping.
• Assisted in the planning of events such as conferences, trainings, and workshops.
• Provided logistics support to the ICT Policy office towards Internet Freedom Forum (IFF2017).
• Organised necessary logistics, facilitating smooth running of programmes.
• Facilitated successful programme implementation with thorough planning and coordination.