Nkechinye Ikhide Ohikhueme
Management Consultant
Lagos
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strategic and results-oriented business leader with experience in strategy, planning and operations. Skilled in developing and executing business plans to maximize profitability, streamline operations and maintain compliance with industry regulations. Proven people leader motivates and optimizes staff performance and productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
8
8
years of post-secondary education
Work History
Managing Director
Leyony Travel Services
Lagos
01.2021 - Current
- Documented processes and drafted SOPs to comply with regulations and company policies.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Led development of comprehensive business plan to maximize profitability and company performance.
- Prepared annual budgets with controls to prevent overages.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
General Manager of Operations
Wontra Travel Services
Lagos
01.2017 - 12.2020
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Analyzed and reported on key performance metrics to senior management.
- Developed systems and procedures to improve operational quality and team efficiency.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Product Manager
Wontra Travel Services
Lagos
01.2014 - 12.2016
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Prioritized roadmap in order to achieve product goals and metrics.
- Maintained positive vendor relations to build strong partnerships.
- Coordinated design meetings and decisions with internal departments and teams.
- Coordinated project planning and execution with team members and team leads.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Spearheaded collaborative efforts to bring products to market.
- Monitored market trends and competitor performance to update promotional strategies.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
Business Operations Manager
World N Traveland Ltd
Lagos
09.2012 - 12.2013
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
- Collaborated with senior leaders to develop and launch marketing shows and store events.
- Spearheaded projects by coordinating with destination management organizations to support sale of products.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Recruited, hired, mentored and trained over five staff on business procedures, policies, duties and customer care methods.
- Initiated and boosted relationships with various wholesalers to deliver on-trend of travel for customers.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
Accountant Manager
World N Traveland Ltd
Lagos
08.2008 - 08.2012
- Established financial status by developing and implementing systems for collecting, analyzing, verifying and reporting financial information.
- Confirmed financial status by monitoring revenue and expenses.
- Achieved accounting operational objectives by contributing accounting information and recommendations to strategic plans and preparing and completing action plans.
- Accomplished accounting human resource objectives by recruiting and selecting new employees and clearly communicating job expectations.
- Enforced and established proper accounting methods, policies and principles.
- Met accounting financial objectives by forecasting requirements, preparing annual budgets and scheduling expenditures.
- Monitored and analyzed accounting data and produced financial reports or statements with Reflex travel.
- Maintained accounting controls by establishing chart of accounts and defining accounting policies and procedures.
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Managed banking reconciliations and monthly balance sheet statements.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Collaborated with other departments to achieve accurate and prompt financial reporting.
- Monitored budget allocation and expenditures to enforce compliance with company policies.
- Generated monthly and quarterly financial statements for executive review.
- Developed and implemented various procedures to improve accounting process.
- Implemented cost control procedures and cost management processes, saving company $10,000.
- Developed and maintained system of internal controls to prevent fraud and abuse.
Accountant Officer
Architrave Nigeria Limited
Lagos
03.2005 - 07.2008
- Prepared monthly journal entries and reconciliations.
- Handled month-end and year-end end finances by managing and reporting fixed assets and other data.
- Reviewed documents and accounts for discrepancies and resolved variances.
- Completed year-end closing processes with controllers and external auditors.
- Updated general ledger with latest entries.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Expedited payroll and invoicing by streamlining billing systems.
- Contributed to hiring, training and development of accounting teams.
- Reconciled accounts and created documents for monthly closure procedures.
Client Service Executive
Med In Specialist Hospital
Lagos
03.2004 - 02.2005
- Provided knowledgeable service and support for all customer needs.
- Communicated with clients regarding account services, statements, and balances.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Accepted and processed payments, updated accounts and issued receipts.
- Continually maintained and improved company's reputation and positive image in markets served.
Education
MBA - Marketing Management
08.2008 - 05.2011
Bachelor of Science - Accounting
04.1998 - 05.2003
Skills
Mentoring and training
Contract Management
Staff Management
Business administration
Problem solving skills
Business Development
Project Management
Operations management
Accounting processes
Business planning
Budget development
Effective leader
Coaching and mentoring
Delegation
Product development
Relationship building
Staff training/development
Timeline
Managing Director - Leyony Travel Services
01.2021 - Current
General Manager of Operations - Wontra Travel Services
01.2017 - 12.2020
Product Manager - Wontra Travel Services
01.2014 - 12.2016
Business Operations Manager - World N Traveland Ltd
09.2012 - 12.2013
Accountant Manager - World N Traveland Ltd
08.2008 - 08.2012
Lagos State University - MBA, Marketing Management
08.2008 - 05.2011
Accountant Officer - Architrave Nigeria Limited
03.2005 - 07.2008
Client Service Executive - Med In Specialist Hospital
03.2004 - 02.2005
Delta State University - Bachelor of Science, Accounting
04.1998 - 05.2003