NKECHI ELMA ONUNKWO
Lagos
Summary
Result-driven International student recruitment professional with over 5 years of expertise in both B2B and B2C recruitment. Skilled in managing agent relationships, driving regional recruitment strategies and fostering partnerships that enhance enrollment for partner institutions.
Overview
12
12
years of professional experience
Work History
Business Development Manager
Gedu Global Education
03.2025 - Current
- Represent the organization's institutions in Nigeria (GBS, Schiller International University, EMA, ICN).
- Sign up, onboard, and train agents.
- Represent the institutions at fairs and recruitment events.
- Designed and implemented sales training programs for agents and recruitment partners to improve enrollment.
- Maintained CRM systems to track leads, opportunities, and agent interactions effectively.
- Actively contributed to high conversion rates within three months of joining for the September 2025 intake.
- Maintained relationships with agents and partners, making sure they are up to date through regular updates and meetings.
Regional Recruitment Manager
MSM UNIFY
08.2024 - 03.2025
- Leading regional recruitment efforts for partner universities focusing on application and enrollment growth.
- Signing up and onboarding new recruitment agents/partners to expand the organization’s network.
- Promoting the organization and partner institutions through education fairs, career events, webinars, and targeted campaigns.
- Fostering engagement with recruitment partners by providing training, support, and regular updates on institutional offerings.
- Supporting admissions teams to meet enrollment targets by addressing partner inquiries and resolving challenges promptly.
- Managing CRM databases to track student applications, ensure accurate records, and streamline communication.
International Student Recruitment Manager
TGM EDUCATION
01.2021 - 07.2024
- Managed International recruitment channels and student recruitment for our partner Universities.
- Maintained excellent client relationships by providing excellent customer service and proactively solving issues.
- Maintained updated records on the CRM system, supporting account management and communication.
- Increased International student enrollment by recruiting international students from diverse regions.
- Planned, directed and participated in recruitment fairs across different locations and held presentations to potential students to promote partner Universities.
- Collaborated with other departments within the organization to ensure that students' needs are met promptly.
- Collaborated with students and the administrators to ensure students meet up with their start dates and ensure enrollment targets are achieved.
- Maintained relationships with sub-agents, Universities and other Stakeholders.
- Held regular team meetings with partner Universities to monitor targets and market developments.
- Ensured recruitment quality by providing regular training for in-house staff to help increase volume on International applicants.
Customer Service Representative
TGM EDUCATION
01.2020 - 12.2020
- Created and managed {both intra & inter} team work processes to boost productivity level.
- Engaged in B2C activities including Cold Calling, Content Creation (for social media post, SMS and WhatsApp), Sales Conversions via calls, Guest Hospitality, Client support via mails, calls and company's social account.
- Managed customer feedback to address pain points and optimize service delivery.
Team Lead - New Media Department
WAP LTD.
06.2015 - 06.2018
- Managed the company YouTube page in conjunction with the social media team and made triple the usual company earnings.
- Created/curated content for the company's Online platforms and built a reliable social media presence.
- Increased conversation rates by 30% through various social media contests.
- Edited and updated the company website on a daily basis.
- Collated feedback from our Online community and gave feedback to senior management.
- Adapted social media plan based on market research and customer data.
- Scheduled social media posts using Hoot suite, optimizing reach and maximizing community engagement.
- Ran paid Facebook advertisements using allocated budgets and performance data to achieve maximum ROI.
- Developed and implemented overarching social media strategies, informing decision-making on future campaigns.
- Suggested and implemented new promotions and strategies to increase brand awareness.
- Identified areas for content improvement by monitoring competitor social media activity and trends.
Customer Care Representative
COOPXCHANGE INVESTMENT TRUST & CREDIT UNION
07.2014 - 12.2014
- Resolved customer complaints via phone, email or social media.
- Assisted in sales by providing product information to customers.
- Kept records of customer interactions, processed customer accounts, and filed documents.
- Offered prompt solutions to maintain customer satisfaction.
- Recorded and processed customer data accurately.
- Offered detailed advice on product and service benefits.
- Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Admin.Officer/Secretary
COOPXCHANGE INVESTMENT TRUST & CREDIT UNION
01.2014 - 12.2014
- Scheduled board meetings and took care of support administrative functions.
- Created and proofread PowerPoint presentations for top-level company executives.
- Managed database and various data entries.
- Responsible for incoming and outgoing mail.
- Maintained and updated departmental mailing list and phone directory.
- Screened telephone calls and forwarded them to appropriate departments.
- Maintained accurate and up-to-date databases containing confidential information.
Education
Bachelor's Degree - English and Literature
Abia State University
Nigeria01.2012
Skills
- Recruitment agent onboarding and engagement
- International recruitment strategies
- B2B/B2C relationship management
- CRM and database management
- Market analysis and strategic planning
- Exceptional interpersonal and communication skills
- Event planning and execution
Languages
English Fluent
Hobbies and Interests
Travelling, watching movies and reading novels
References
References available upon request.
Timeline
Business Development Manager
Gedu Global Education
03.2025 - Current
Regional Recruitment Manager
MSM UNIFY
08.2024 - 03.2025
International Student Recruitment Manager
TGM EDUCATION
01.2021 - 07.2024
Customer Service Representative
TGM EDUCATION
01.2020 - 12.2020
Team Lead - New Media Department
WAP LTD.
06.2015 - 06.2018
Customer Care Representative
COOPXCHANGE INVESTMENT TRUST & CREDIT UNION
07.2014 - 12.2014
Admin.Officer/Secretary
COOPXCHANGE INVESTMENT TRUST & CREDIT UNION
01.2014 - 12.2014
Bachelor's Degree - English and Literature
Abia State University
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