Volunteering
Nkamuke Frances
Communications Executive
Okota
Summary
A graduate of Mass Communication who is a Detail-oriented, organised and dependable team player with strong organisational skills successful at managing multiple priorities with a positive attitude and high degree of accuracy. Seeking to maintain full-time position that offers professional challenges while utilising interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Communications Executive
Recare Limited
Isolo
02.2018 - 01.2023
- Generating, editing, publishing and engaging, creative and innovative content daily to enlighten the company’s existing and potential customers and promote brand-focused messages
- Managing social media accounts and published contents by providing information, explaining procedures and answering questions
- Monitoring and developing reports on competitors’ activities within social media spaces
- Welcoming customers on social media and via phone calls
- Educating customers on the company’s products and recommending products based on their hair or scalp challenge
- Managing large amounts of inbound and outbound calls in a timely manner
- Obtaining clients information by answering telephone calls
- Booking salon appointments for clients
- Identifying customers’ needs, managing and resolving customer complaints
- Identifying and escalating priority issues
- Following up on customers’ calls where necessary
- Accomplishing sales mission by processing sales orders
- Delivering orders to customers on assigned routes
- Compiling weekly reports for management showing results.
- Developed media strategies to support product launches, increase public visibility and drive customer engagement.
- Managed communications with external and internal stakeholders across entire incident lifecycle.
- Managed media relations and campaigns to address public communications in crisis situations.
- Built and strengthened relationships with members of media in order to promote positive coverage.
- Developed and executed comprehensive communications strategies to increase brand awareness and engagement.
- Acted as point of contact for inbound media related calls.
- Created and implemented internal and external communication plans to establish consistent and timely messaging.
- Established and managed relationships with key media contacts to determine optimal coverage of company initiatives.
- Oversaw website copy and social media platforms.
- Represented company at multiple public forums and conferences.
- Supported public relations managers with writing, researching and preparation of materials
- Produced and distributed brochures, newsletters and press kits.
Social Media Manager
Omoluabi Foundation
07.2017 - 06.2020
- Managing Instagram account and timeline posts.
Customer Service Representative
Konga Online Shopping Limited
10.2015 - 12.2016
- Resolved customers’ complaints and ensured measured value return from clients
- Improved complaint resolution and feedback call response time
- Assisted clients in product demand, composition and specification.
National Secretary
National Association of Catholic Corps Members
08.2014 - 09.2015
- Headquarters, Jos (NYSC-PPA), Administrative functions, up to date minutes, meeting records and filing
- NYSC, Mangu Orientation Camp, Plateau State
- Orientation Broadcaster
Class Admin/Subject Teacher
Miriam Comprehensive High School
09.2014 - 07.2015
- Developed curriculum, continuous assessment and class attendance records for Junior Secondary Classes
- Improved overall student participation and pass level in Civic Education by 45%
- Participated as lead peer educator in the Guidance and Counselling department
- Mentored over 50 school girls as part of Community Development Service (CDS) in Jos North Area Council
- Ad-hoc, Intern, Volunteer Jobs__________________________________________________
schedule announcer, News Reporter
NYSC Orientation Camp
Mangu
08.2014 - 08.2014
- And general information officer.
- Disseminated news content through social media for better engagement with audiences and faster reporting.
- Monitored breaking news for information on incidents, events, and topics of interest to quickly assign coverage to staff.
- Delivered unscripted breaking news and special event coverage to community.
Feature writer
11.2011 - 06.2013
- Conducted over 30 interviews with university officers, students and general community.
Education
Bachelor of Science - Mass Communication
Nnamdi Azikiwe University
West African Senior School Certificate Examination -
Mafoluku Grammar School
Oshodi 09.2002 - 06.2008
National Youth Service Corps Certificate of completion – Plateau State - undefined
Skills
Adept at Time Management
Good communication (oral and written)
Thorough, Detailed and PrecisePeoples’ skills
Adapt to changing work environmentSocial Media ExponentMicrosoft office essentials
Problem-solving skills
Multi-tasking
Listening skill
Internet of things
Accomplishments
- Boosted customer call intake from an average of Number daily calls to Number calls by asking open-ended questions and making effective suggestions.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Achieved Result through effectively helping with Task.
Interests
Personal development
Social media
Football
Timeline
Communications Executive
Recare Limited
02.2018 - 01.2023
Social Media Manager
Omoluabi Foundation
07.2017 - 06.2020
Customer Service Representative
Konga Online Shopping Limited
10.2015 - 12.2016
Class Admin/Subject Teacher
Miriam Comprehensive High School
09.2014 - 07.2015
schedule announcer, News Reporter
NYSC Orientation Camp
08.2014 - 08.2014
National Secretary
National Association of Catholic Corps Members
08.2014 - 09.2015
Feature writer
11.2011 - 06.2013
West African Senior School Certificate Examination -
Mafoluku Grammar School
09.2002 - 06.2008
Bachelor of Science - Mass Communication
Nnamdi Azikiwe University