Nkami Obono
Lagos,Lagos
Summary
Resourceful Client Service Executive with strong proficiencies in Client Relationship Management, Administration, Communication and cross functional team interaction.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of post-secondary education
2
2
years of professional experience
Work History
Administrator/ Personal Assistant
Productivity Insights Limited
Yaba, Lagos
03.2021 - Current
- Managed agendas, diaries and calendars, boosting productivity and improving organizational initiatives.
- First point of contact dealing with correspondence and phone calls.
- Transcribed, typed and edited manuscript for books.
- Assisted to create team on-boarding and workplace procedures.
- Assisted to organize, host and facilitate trainings, event and conferences both onsite and virtual.
- Computerized office activities, maintained customer communications and tracked records.
- Aided colleagues, managers and customers through regular communication and assistance.
- Devised and implemented improvements to reporting procedures.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Successfully juggled multiple projects simultaneously to aid executive leaders.
- Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.
- Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction.
- Managed conference scheduling, travel, transport and accommodation arrangements for key personnel.
- Entered and maintained departmental records in company database.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Client Service Executive
Promoprint Ventures Limited
Surulere, Lagos
03.2019 - 06.2020
- Developed and maintained existing client relationship and developed new client relationships.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Executed and devised business development strategies to attract and acquire new clients, including content marketing, cold-calling and networking.
- Scheduled sales visits in assigned territories
- Identified business challenges and presented solutions to challenges.
- Generated 30% increase in revenue from new sales through proactive strategies for building and deepening customer relationships.
- Supported projects with advanced skills in document management, customer relations and reporting.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction by 25%.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction and fulfillment rates.
- Responded to customer requests ( calls, emails or walk in), offering excellent support and tailored recommendations to address needs.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Created and maintained detailed database to develop promotional sales.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Priced services correctly and directed development of client-customized solutions via proper inter-departmental communication.
Executive Assistant to the Head of Department
Federal College of Animal Health and Production Technology
Jos, Plateau State
11.2017 - 11.2018
- Prepared variety of written communications, reports and documents to ensure smooth operations using Microsoft Word and other software tools.
- Recorded minutes during meetings and distributed correspondence to staff.
- Maintained and organized office filing systems and student files.
- Manage departmental executives’ calendar and set up for meetings.
- Received and processed stock into inventory management system.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed team communications and information for meetings.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used coordination and planning skills to achieve results according to schedule.
Education
Bachelor of Engineering - Agricultural And Environmental Engineering
Niger Delta University
Bayelsa 09.2011 - 06.2017
Diploma - Administrative Support And Personal Assistance
London Institute of Business And Management
London 06.2020 - 11.2020
WASSCE - Science
Nigerian Navy Secondary School
Ojo, Lagos 09.2004 - 09.2010
Skills
Strong interpersonal and communication skills
Time management skills
Strategic Sales and Persuasive speaking skills
Stock and Account management
CRM
Operations support
Meticulous attention to detail
Social media marketing
Project planning and Report preparation
Administrative support
Complaint resolution and Problem solving
Interdepartmental Alignment
Quality Monitoring
On-Site Support
MS Office
Timeline
Administrator/ Personal Assistant
Productivity Insights Limited
03.2021 - Current
Diploma - Administrative Support And Personal Assistance
London Institute of Business And Management
06.2020 - 11.2020
Client Service Executive
Promoprint Ventures Limited
03.2019 - 06.2020
Executive Assistant to the Head of Department
Federal College of Animal Health and Production Technology
11.2017 - 11.2018
Bachelor of Engineering - Agricultural And Environmental Engineering
Niger Delta University
09.2011 - 06.2017
WASSCE - Science
Nigerian Navy Secondary School
09.2004 - 09.2010