Njokanma Michael Brown

Key Responsibilities

• Identify key areas for lead generation to facilitate downloads of the digital bank application
• Research on key competitors and outlining product differences and avenue to reduce churn of customers
• Organizing & Leading sales visits for teams to popular people clusters and events to meet new potential customers & pitch to them
• Reviewing sales performances of Junior Sales officers and mentorship
• Managing ongoing relationships with clients, including complaint resolution

Key Achievements

• Opened and Serviced client bank account portfolio of over 30 Million Naira in total
• Developed customer relationships with more than 350 individuals in less than a year with a churn percentage of less than 10%
• Exceeded sales goals by more than 10% in every quarter

Key Responsibilities

• Providing technical sales support and helping customers with attending to their vehicle needs, identifying pain points and communicating to the technicians
• Pitching to walk-in customers on prospective vehicles available for sale and highlighting the benefits of the vehicle
• Managing reports and documentation for purchases of both vehicles and services

Key Achievements

• Identifying a disconnect between the technical and sales process which could be better optimized to improve the sales funnel & profits
• Securing & managing over 15m Naira worth of business for the duration
• Excelled at creating a friendly atmosphere at the Autoshop by providing proper customer service

Key Responsibilities

• Assisting JIJI merchants with store setup, advert placement and general sensitization on how a marketplace such as JIJI works
• Organizing sales cluster marketing to pitch the idea of using a marketplace to SME's alongside its benefits
• Handling Customer complaints and misinformation correction

Key Achievements

• Managed accounts that generated over 5 Million Naira in sales on the JIJI platform
• Helped in optimizing leads generation for my sales group by introducing better ways of sales research and customer friendly cold calling/emailing