Hi, I’m
Njideka Aroh
Customer Support/ Sales Manager
Iba ,Lagos
Summary
I am a Chemistry graduate with profound knowledge in Customer Success Management and Retention, cutting across Customer Care, Sales, Human Resource Management and Real Estate. I have relevant experience for; sourcing leads, negotiation, managing disputes, issues overview and leadership in Telco, Real Estate, Financial Technology and Education. A team player who believes in a collaborative and all-inclusive workspace; passionate about product service management and customer loyalty/retention.
Overview
5
years of professional experience
Work History
OPay
Agent Management Associate
01.2021 - Current
Job overview
- Daily Review of Agent Performance
- Daily Engagement of Transaction Issues
- Quick TAT for logged queries
- Chat Support for Front End issues
- Ticket Tracking
- Telesales for Product Team
- Outbound calls for pending issues
- Inbound calls as Agent Support
- Support for Newly Onboarded Agents
- Performance Tracking for issues resolved
- Chat Support for B2Bs
Flora Homes GC
Support Service Associate
01.2020 - 01.2021
Job overview
- Lead generation
- Sales Management
- Chat Support for Clients
- Scheduling of Inspection dates
- Inbound calls from Clients
- Telesales for Product Team
- Outbound Calls for pending issues
- Social Media back end Manager
- 12 hour In-App support
- Management of Client contact groups
Education
Chukwuemeka Odumegwu Ojukwu UniversityUli
BSc. from Pure/Industrial Chemistry
01.2017 - 1 2021
University Overview
GPA: Second Class Lower Honours
Federal Polytechnic Staff Secondary SchoolOko
West African Examination Certificate
01.2013 - 1 2016
Skills
Communication Skills
References
Available on request.
Contactprofile - Skills
- Communication Skills
- Relationship Management
- ICT Skills
Timeline
Agent Management Associate
OPay
01.2021 - Current
Support Service Associate
Flora Homes GC
01.2020 - 01.2021
Chukwuemeka Odumegwu Ojukwu University
BSc. from Pure/Industrial Chemistry
01.2017 - 1 2021
Federal Polytechnic Staff Secondary School
West African Examination Certificate
01.2013 - 1 2016
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