Nina Robert
Consultant And Writer
Owerri,Imo State
Summary
Accomplished Customer Service Representative and Freelancer with a proven track record at Richline Group, adept in complaint resolution and creative problem solving. Excelled in enhancing customer satisfaction and loyalty through empathetic service and effective communication. Skilled in recordkeeping and adapting to changing needs, consistently delivering high-quality work and driving repeat business.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Richline Group
01.2019 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Freelancer
Richline Group
11.2015 - 05.2022
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
- Strengthened client relationships with consistent communication and timely project updates.
- Conducted thorough research to provide well-informed recommendations for clients'' strategic decision-making processes.
- Stayed current on industry trends by regularly participating in continuing education courses and workshops related to my field of expertise.
- Produced comprehensive analytics reports for clients, highlighting successes and areas for improvement in their digital strategies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Bachelor Of Science - Human Physiology
Federal University of Technology Owerri
Imo State Skills
Recordkeeping strengths
Timeline
Customer Service Representative
Richline Group
01.2019 - Current
Freelancer
Richline Group
11.2015 - 05.2022
Bachelor Of Science - Human Physiology
Federal University of Technology Owerri
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