Nike Mustapha

Provided an excellent quality customer service and achieve the set sales

targets.

Ask the customer about the problem and solve it within a reasonable time limit and

during the first contact.

 Actively listen to customers, offer the appropriate products and services based on the

customer’s needs.

 Promote the different products and services.

 Use the appropriate resources; programs and software to meet the customer’s

demands.

 Complete accurate transactions in effective and precise manner with an attention to

detail;

 Reach and attain sales objectives tailored to each client's needs to ensure that they

are satisfied and content with the service provided;

 Receive and incorporate feedback on a regular basis, to improve your personal and

professional development;

 "Commit to being there" for our customers and share our dedication in striving to

deliver world class customer service and first call resolution;

• Achieved 97% average customer satisfaction rating at my last working place surpassing the branch goal by 12%
• Good communication skills to communicate with customers through inbound calls, emails and field queries on receipt, payments, existing and new promotional offers
• Strong team leader and player that is customer eccentric with positive, trainable and adaptive mindset all the time
• Identify customer needs through active listening to answer questions, assist with troubleshooting of product and also make recommendations based on their needs
• Basic Computer knowledge such as Microsoft Word, Excel, Chrome, SAP software .Champion stock take exercise quarterly to maintain stock ledger, avoid shrinkage, overage and ensure the store have accurate ledger balance every time
• Document customer needs, follow up with them on calls and interact on outcomes with additional request
• Creating a WOW factor in every interaction through the exceptional communication skills,
• Analyze reports, detailing service metric and redesigned practices to eliminate service bottlenecks and common customer concerns
• Organizing and maintaining files for immediate and future use
• Collecting paperwork and information as requested and as necessary to keep the business running
• Supervise and co-ordinate activities of over 50 front end staff as well as other departmental issues .Authorizes refund of merchandise by customers .Prepare reports on daily sales, budget planning both on a weekly and monthly basis
• Authorizes payments to vendors for store maintenance
• Raise order of merchandise that we have low stock or out of stock situation.

• Document physical supply chain processes, such as workflows, cycle times, position responsibilities, or system flows
• Championed automation and integration of vendors order and invoice processing on SAP software which produced a more efficient, transparent and secured way of processing order and capturing of invoice thereby reducing turnaround time and organizations expense by 13%
• Capturing of invoices as it matches the physical goods supplied to maintain accurate ledger using SAP software on the system
• Ensure all orders are processed in timely manner, tracked on overviews and that all relevant documentation is filed appropriately and databases are up to date and working on the orders matching the supply with B2B software by suppliers as well
• Generate, keep and amend all purchase order from vendor/suppliers and maintain them on SAP
• Ordering supplies as needed and directed by Superior and following up on order and the delivery date
• Ensuring “overall best value for money” is achieved through a competitive and transparent procurement process considering quality, availability, time frame, transport and storage costs
• Ensure all appropriate due diligence checks and risk assessments are carried out in line with the company policies
• Produce management information (Tracker) reports on a monthly and quarterly basis, including data analysis and recommendations on improving the efficiency of procurement services.

• Participated in training as required by the policies and regulations of the organization to learn new skills and demonstrate increasing proficiency and expertise with managerial responsibilities as regards people, operations and merchandising management
• Overseeing the daily store operations to learn every procedure and in all departments
• Answering calls and correspondence
• Managing staff schedules
• Developing strategies to increase sales and boost customer satisfaction
• Lead and supervised sales and front -end department under guidance of a store manager
• Competently handled financial processes after the training
• Handled escalated customer service issues
• Managing staff scheduling following company policies and regulations

• Handling day to day financial transactions for customers being the first point of contact and this includes
• Receiving of deposits be it cash or cheques
• Payment of cash and cheques to customers
• Attending to customers inquiries on phone in an excellent manner
• Attending to ATM in terms of deposits and withdrawals
• Balancing figures at the end of the day