Nick Essien
Customer Success Manager
Uyo, Akwa Ibom State,AK
Summary
Dynamic Customer Success Manager with a proven track record at HelloNote, excelling in customer relationship building and account management. Enhanced product offerings through insightful analysis of customer feedback, fostering loyalty and retention. Skilled in mentoring teams and driving client satisfaction, ensuring successful onboarding and long-term partnerships.
Overview
3
3
years of professional experience
Work History
Customer Success Manager
HelloNote
11.2022 - Current
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Nurtured long-term partnerships by maintaining open lines of communication and providing consistent support.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
Education
M.D. - Medicine
04.2001 -
Skills
Customer relationship building
Timeline
Customer Success Manager - HelloNote
11.2022 - Current
Donetsk National Medical University - M.D., Medicine
04.2001 -
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