DARLINGTON NICHOLAS

• I assisted customers with varying questions using product knowledge and service expertise.
• Answered customer telephone calls promptly and improved on-hold wait times.
• I handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• I adhered strictly to policies and procedures for continued company compliance.
• Performed bank transfer and disbursement requests within agreed deadlines to meet agency needs.
• Processed cheques and remittance advice to maintain daily disbursements.
• I maintained a comprehensive knowledge of regulatory and legal issues to comply with financial industry guidelines.
• Solved customer issues and disputes using accurate banking information and policies, maintaining loyalty and satisfaction.
• Balanced daily cash deposits and vault inventory with a 100% accuracy rate.
• Reconciled accounts and cash drawers for discrepancy-free recordkeeping.
• I observed the correct procedures regarding financial and customer information to prevent breaches and data misuse.
• Processed cash deposits and withdrawals for customers.
• I followed up with customers to build long-lasting relationships and boost business opportunities.
• Educated customers about remote banking tools to improve customer service and reduce the burden on the in-person team.
• I inspected cheques and money orders to identify fraud markers.
• Adjusted client accounts with credits or debits matching current needs.
• Organised transfers to move money between customer accounts, customers, and businesses.
• I issued certified cheques to serve customer needs.
• I completed currency exchanges following current, accurate rates.

• Assisted in preparing research materials and presentations for academic conferences and publications.
• Assisted with conducting experiments through accurate data collection and preparation of results and reports.
• Proofread documents for proper grammar, spelling and capitalisation.
• Utilised editing software to reduce grammatical and punctuation errors.
• Strictly adhered to different style guides to produce consistent and compliant copy.
• Interviewed subject matter experts to help improve content accuracy.
• Wrote to specific target audiences and reading levels.
• Created and formatted official documents Canva, receiving commendation for meticulous presentation.
• Produced photo and video content with excellent editing skills.
• Responded to comments, messages and feedback to build brand activity profiles.

• I took table orders.
• I washed cutlery and crockery using manual methods for a pristine finish.
• Kept kitchen areas clean, orderly, and well-stocked for smooth service.
• Thoroughly cleaned kitchen utensils, cookware, glassware, and serving dishes, maintaining faultless hygiene and presentation standards.
• Cleared tables to remove dirty utensils and leftover food items.
• Utilised storage effectively to keep kitchen equipment and supplies safely and clearly organised.

• Course of study in the area of business administration in banking and finance
• Dissertation on the impact of Nigerian cashless policy adoption on SMEs in Nigeria
• Held a lecture assistant role with the entrepreneurial lecturer
• Graduate with second-class lower
• Member of NIFES

COURSES

• MARKETING (B)
• ACCOUNTING (C)
• STATISTICS (C)
• COMPUTER (C)
• ECONOMICS (B)
• ENTREPRENEUR (B)

• COMMERCE C6
• FINANCIAL ACCOUNTING B3
• ECONOMICS C6
• GOVERNMENT C4
• ENGLISH LANGUAGE C5
• YORUBA C6
• MATHEMATICS B3
• BIOLOGY C5