NGOZI FAVOUR KANAYO
Ikuomola Idimu
Summary
- Knowledgeable and dedicated customer service professional with extensive experience in the service and manufacturing industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
HIGH SCHOOL GOVERNMENT TEACHER
National Youth Service Corps (NYSC)
09.2021 - 06.2022
- Prepared, administered, and graded tests and assignments to evaluate students' progress.
- Observed and evaluated students' performance, behavior, social development, and physical health.
- Prepared for assigned classes and showed written evidence of preparation upon request of immediate supervisors.
- Assigned and graded class work and homework.
- Prepared reports on students and activities as required by administration.
- Established clear objectives for all lessons, units, and projects and communicated those objectives to students.
- Collaborated with other teachers and administrators in developing, evaluating, and revising secondary school programs.
ADMINISTRATIVE ASSISTANT
Millennium Enterprise
10.2019 - 06.2021
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Monitored premises, screened visitors, updated logs, and issued passes to maintain security.
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
- Supported room reservations, agenda preparation, and calendar maintenance for programs, meetings, and events.
- Maintained staff directory and company policy handbook for the human resources department.
- Organized weekly staff meetings and logged minutes for corporate records.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Handled client correspondence and tracked records to foster office efficiency.
CUSTOMER SERVICE SPECIALIST
Kanayo Enterprise Limited
07.2016 - 08.2019
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Devised innovative strategies to improve customer satisfaction scores and meet company goals.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Answered an average of 20 calls, emails, and faxes per day, addressing customer inquiries, solving problems, and providing product information.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging a positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
CYBER CAFE ATTENDANT
Christian Brethren Business Centre
05.2015 - 12.2015
- Oversaw daily performance of computer systems
- Prepared evaluations of software and hardware and recommended improvements and upgrades.
- Entered commands and observed system functioning to verify correct operations and detect errors.
- Participated in ongoing training to enhance my job skills and knowledge.
- ·Worked with coworkers to complete tasks.
- Adhered to quality and service standards to support operational goals.
- Maintained records of daily data communication transactions, problems, remedial actions taken, and installation activities.
- Developed training materials and procedures, and trained users in the proper use of hardware and software.
Education
Bachelor of Science - Political Science
NNAMDI AZIKIWE UNIVERSITY
Awka, Anambra11.2019
O'level [WAEC] - Department of Arts
St. JOSEPH COMPREHENSIVE SECONDARY SCHOOL
Ogidi, Anambra State05.2014
Skills
- Decision-Making
- Organization and Time Management
- MS Office
- Data Entry
- Excellent Communication
- Analytical and Critical Thinking
- Attention to Detail
- Teamwork and Collaboration
- Multitasking Abilities
- Persuasive
- Creativity
- Adaptability
- Initiative
- Empathy
Certification
- Human Resource Management [HRM] - FORMAZIONE BUSINESS SCHOOL - September 2022
- Health, Safety, and Environment [HSE 1-3] - FORMAZIONE BUSINESS SCHOOL - September 2022
- Project Management Professional [PMP] - FORMAZIONE BUSINESS SCHOOL - September 2022
Additional Information
- National Youth Service Corps (NYSC) 2021 - 2022
Languages
Igbo
Native language
English
Proficient
C2
REFRENCES
UDUARAN DAVID UFUOMANEFE
— David Standard School
· Director Of Social
· Employer
· Phone Number: +2348088657837
· Email: davidufuomanefe@gmail.com
OKONKWO IKENNA
— Blue Print Newspaper
· Editor Online
· Brother
· Phone Number: +2348064135603
Timeline
HIGH SCHOOL GOVERNMENT TEACHER
National Youth Service Corps (NYSC)
09.2021 - 06.2022
ADMINISTRATIVE ASSISTANT
Millennium Enterprise
10.2019 - 06.2021
CUSTOMER SERVICE SPECIALIST
Kanayo Enterprise Limited
07.2016 - 08.2019
CYBER CAFE ATTENDANT
Christian Brethren Business Centre
05.2015 - 12.2015
Bachelor of Science - Political Science
NNAMDI AZIKIWE UNIVERSITY
O'level [WAEC] - Department of Arts
St. JOSEPH COMPREHENSIVE SECONDARY SCHOOL