Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
REFRENCES
Timeline
Generic

NGOZI FAVOUR KANAYO

Ikuomola Idimu

Summary

  • Knowledgeable and dedicated customer service professional with extensive experience in the service and manufacturing industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

7
7
years of professional experience
1
1
Certification

Work History

HIGH SCHOOL GOVERNMENT TEACHER

National Youth Service Corps (NYSC)
09.2021 - 06.2022
  • Prepared, administered, and graded tests and assignments to evaluate students' progress.
  • Observed and evaluated students' performance, behavior, social development, and physical health.
  • Prepared for assigned classes and showed written evidence of preparation upon request of immediate supervisors.
  • Assigned and graded class work and homework.
  • Prepared reports on students and activities as required by administration.
  • Established clear objectives for all lessons, units, and projects and communicated those objectives to students.
  • Collaborated with other teachers and administrators in developing, evaluating, and revising secondary school programs.

ADMINISTRATIVE ASSISTANT

Millennium Enterprise
10.2019 - 06.2021
  • Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
  • Monitored premises, screened visitors, updated logs, and issued passes to maintain security.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
  • Supported room reservations, agenda preparation, and calendar maintenance for programs, meetings, and events.
  • Maintained staff directory and company policy handbook for the human resources department.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Handled client correspondence and tracked records to foster office efficiency.

CUSTOMER SERVICE SPECIALIST

Kanayo Enterprise Limited
07.2016 - 08.2019
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Devised innovative strategies to improve customer satisfaction scores and meet company goals.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Answered an average of 20 calls, emails, and faxes per day, addressing customer inquiries, solving problems, and providing product information.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging a positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.

CYBER CAFE ATTENDANT

Christian Brethren Business Centre
05.2015 - 12.2015
  • Oversaw daily performance of computer systems
  • Prepared evaluations of software and hardware and recommended improvements and upgrades.
  • Entered commands and observed system functioning to verify correct operations and detect errors.
  • Participated in ongoing training to enhance my job skills and knowledge.
  • ·Worked with coworkers to complete tasks.
  • Adhered to quality and service standards to support operational goals.
  • Maintained records of daily data communication transactions, problems, remedial actions taken, and installation activities.
  • Developed training materials and procedures, and trained users in the proper use of hardware and software.

Education

Bachelor of Science - Political Science

NNAMDI AZIKIWE UNIVERSITY
Awka, Anambra
11.2019

O'level [WAEC] - Department of Arts

St. JOSEPH COMPREHENSIVE SECONDARY SCHOOL
Ogidi, Anambra State
05.2014

Skills

  • Decision-Making
  • Organization and Time Management
  • MS Office
  • Data Entry
  • Excellent Communication
  • Analytical and Critical Thinking
  • Attention to Detail
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Persuasive
  • Creativity
  • Adaptability
  • Initiative
  • Empathy

Certification

  • Human Resource Management [HRM] - FORMAZIONE BUSINESS SCHOOL - September 2022


  • Health, Safety, and Environment [HSE 1-3] - FORMAZIONE BUSINESS SCHOOL - September 2022


  • Project Management Professional [PMP] - FORMAZIONE BUSINESS SCHOOL - September 2022

Additional Information

  • National Youth Service Corps (NYSC) 2021 - 2022

Languages

Igbo
Native language
English
Proficient
C2

REFRENCES

UDUARAN DAVID UFUOMANEFE

— David Standard School

· Director Of Social

· Employer

· Phone Number: +2348088657837

· Email: davidufuomanefe@gmail.com


OKONKWO IKENNA

— Blue Print Newspaper

· Editor Online

· Brother

· Phone Number: +2348064135603

Timeline

HIGH SCHOOL GOVERNMENT TEACHER

National Youth Service Corps (NYSC)
09.2021 - 06.2022

ADMINISTRATIVE ASSISTANT

Millennium Enterprise
10.2019 - 06.2021

CUSTOMER SERVICE SPECIALIST

Kanayo Enterprise Limited
07.2016 - 08.2019

CYBER CAFE ATTENDANT

Christian Brethren Business Centre
05.2015 - 12.2015

Bachelor of Science - Political Science

NNAMDI AZIKIWE UNIVERSITY

O'level [WAEC] - Department of Arts

St. JOSEPH COMPREHENSIVE SECONDARY SCHOOL

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