Summary
Overview
Work history
Education
Skills
Interests
Languages
Work availability
Timeline
Hi, I’m

NGOZI DORIS CHUKWU

Okota, Lagos
NGOZI DORIS CHUKWU

Summary

I am an accomplished and results-driven Customer Service Representative with 7 years of experience in the aviation and oil & gas. Adept at Communication, Problem-Solving, and Empathy, I have a proven track record of resolving complex customer issues with a 95% satisfaction rate. My commitment to Customer-Centric, Integrity, Empathy, Communication and Problem-Solving has consistently driven success in my career. Proactive and outgoing individual with keen desire to gain work experience and learn from customer service team. Offers excellent organizational and time management skills to complete tasks within deadlines. Quick learner, confident at working in fast-paced environments.

Overview

11
years of professional experience

Work history

Air Peace Ltd

CUSTOMER SERVICE EXECUTIVE
10.2019 - Current

Job overview

  • Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
  • Assist with the team coordination and development of strong and long-term customer relationship
  • Coordinate and oversee the work of the customer service department
  • Resolved complaints with proactive problem-solving and analysis.
  • Contact passenger of disrupted flights, move passengers from one flight to another, reschedule or modify tickets, solve payment issues on ticket.
  • Escalated complex issues quickly to supervisors to avoid lost revenue.

PROCUREMENT, Leinadibanie Nigeria Limited

04.2016 - 05.2017

Job overview

  • Negotiate with external vendors to secure the most advantageous terms
  • Approve the ordering of necessary goods and services
  • Devise and employ fruitful sourcing strategies
  • Discover the most profitable suppliers and initiate business partnerships.

Leinadibanie Nigeria Limited

ADMINISTRATIVE OFFICER
05.2013 - 09.2016

Job overview

  • Handle telephone queries, ascertaining the most efficient route to satisfactory conclusion and in a manner which gives customers confidence.
  • Handled diary management for smooth-running administration processes.
  • Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.

Education

Customer Service Training
2021

University overview

NESBURG SCHOOL OF BUSINESS

Diploma from Human Resources, Innovation Management
2015

University overview

INDUSTRIAL SAFETY TRAINING INSTITUTE

2014

University overview

NIGERIAN INSTITUTE OF MANAGEMENT

CHARTED from Environmental management
2014

University overview

Security, Safety

University of Lagos

BSc. (Hons) from Philosophy
2010

University overview

Skills

  • 2 At all times comply with company policies, procedures and instructions
  • Attention to details
  • Teamwork
  • Computer skills
  • Customer service
  • Executive support
  • Client engagement
  • Customer queries

Interests

Interests
HOBBIES , Socializing Meeting people Sports

Languages

English
Advanced
Availability
See my work availability
Not available
Available
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
swipe to browse

Timeline

CUSTOMER SERVICE EXECUTIVE
Air Peace Ltd
10.2019 - Current
PROCUREMENT, Leinadibanie Nigeria Limited
04.2016 - 05.2017
ADMINISTRATIVE OFFICER
Leinadibanie Nigeria Limited
05.2013 - 09.2016
Customer Service Training
NESBURG SCHOOL OF BUSINESS
Diploma from Human Resources, Innovation Management
INDUSTRIAL SAFETY TRAINING INSTITUTE
NIGERIAN INSTITUTE OF MANAGEMENT
CHARTED from Environmental management
University of Lagos
BSc. (Hons) from Philosophy

Similar Profiles

Create profile
NGOZI DORIS CHUKWU