Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Ngozi Okonkwo

Ngozi Okonkwo

Lagos,LA

Summary

Dynamic Data Modeler and IT Support Engineer with a proven track record at Bantupage, achieving a 70% resolution rate for technical issues. Skilled in Technical support, database design and many other (Technical Generalist), I excel in problem-solving under pressure while delivering exceptional customer service. Committed to enhancing operational efficiency. Known for reliability and adaptability, with swift capacity to learn and apply new skills.

Overview

2
2
years of professional experience
3
3
Certification

Work History

Data Modeler/IT Support Engineer

Bantupage
11.2023 - 05.2025
  • Responded to customer inquiries and delivered technical support both in person and via phone, resolving over 95% of issues on first contact.
  • Configured hardware, peripherals, and software to set up efficient and secure workstations for employees across departments.
  • Responded to customer inquiries and delivered technical support both in person and via phone, resolving over 85% of issues on first contact.
  • Configured hardware, peripherals, and software to set up efficient and secure workstations for employees across departments.
  • Created and managed user accounts with appropriate access permissions, ensuring 100% compliance with internal security policies.
  • Installed and configured operating systems and business-critical applications with a 98% success rate on initial deployment.
  • Installed, configured, and maintained desktops, laptops, and network connections to support daily operations with minimal downtime.
  • Diagnosed and resolved hardware, software, and network issues, achieving a 90% resolution rate without escalation.
  • Maintained physical and virtual servers to ensure 99.9% network uptime during peak usage hours.
  • Managed high call volumes, efficiently handling an average of 40+ technical support requests daily via phone and ticketing systems.
  • Utilized ticketing platforms to log, track, and resolve support requests, reducing average resolution time by 30%.
  • Installed, configured, tested, and maintained operating systems, enterprise applications, and system management tools with a 97% reliability rate.
  • Developed and implemented database architecture strategies, improving data access speed by up to 40%.
  • Collaborated with system architects and analysts to align technical solutions with business needs, resulting in a 25% improvement in project delivery timelines.
  • Designed scalable and efficient data models to support complex business intelligence and analytics.
  • Planned and executed upgrades to database management systems, enhancing performance and reliability by 35%.
  • Worked flexible shifts including nights, weekends, and holidays, maintaining consistent system availability and user support coverage.

Presenter

Bantupage
04.2023 - 11.2023
  • Met guests before program to discuss outline of interview.
  • Read from autocue for wording accuracy when necessary.
  • Presented traffic, weather and news summaries to listeners at regularly scheduled times.
  • Created engaging introductions for music, guests and other features throughout show.
  • Researched trending features to include on-air.
  • Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings, and other items of interest.
  • Researched topics for comment and discussion.

Education

Bachelor of Science - Business Management

Miva University, Lagos
03-2027

GED -

Trinity University, Lagos
08-2024

Skills

  • Windows Desktop Support
  • Active Directory (User/Group Management)
  • Cloud technologies (AWS, Azure)
  • API Integration (REST, FAST)
  • Group Policy Management
  • DNS and DHCP Configuration
  • Operating systems and CLI
  • Network Troubleshooting (LAN/Wi-Fi, IP, Firewall)
  • Software Installation and Patch Management
  • Helpdesk Ticketing Systems (eg, Jira, Zendesk)
  • Remote Desktop Tools (eg,AnyDesk)
  • Hardware Diagnosis and Repair
    IT Documentation and User Training
  • Cybersecurity Basics (password policy, account lockout, MFA support)
  • Strong problem - solving under pressure and in live environment
  • Patience and professionalism when handling issues
  • Clear and user friendly communication across technical levels
  • Python programming
  • Database design
  • ETL development
  • SQL Queries

Certification

  • DataCamp Data Analyst Training - June 2022- April , 2023
  • Google IT Support certificate - Training
  • Decentralized Finance - FelBeth, April 2025

Languages

English
Bilingual or Proficient (C2)

Timeline

Data Modeler/IT Support Engineer - Bantupage
11.2023 - 05.2025
Presenter - Bantupage
04.2023 - 11.2023
Miva University - Bachelor of Science, Business Management
Trinity University - GED,

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Ngozi Okonkwo