Results-oriented Corporate Travel Representative with over 15 years of experience in executive travel logistics within multinational environments. Specializes in international compliance, client-focused service, and the creation of efficient travel solutions that meet corporate goals. Experienced in managing complex itineraries, urgent travel needs, and risk management while maintaining high service standards. Proficient in GDS systems and expense management tools to enhance booking efficiency and client satisfaction.
Hi, I’m
Ngozi Nwogu
Senior Travel Operations Professional/Corporate Travel & Airline Support/Amadeus, Fare Compliance & Advanced Ticketing Expertise/Trusted for Complex, Multi‑Setting Client Solutions.
Summary
Work History
Airfrance/KLM
Commercial/Corporate Representative
03.2019 - Current
Job overview
- Delivered face-to-face travel consultations for multinational clients, including TotalEnergies, ensuring policy-compliant bookings and seamless execution.
- Managed urgent travel missions and expatriate itineraries with precision, speed, and discretion.
- Boosted client engagement by facilitating 90% loyalty program enrollments and offering personalized travel support.
- Consistently recognized for outstanding service delivery and high-volume ticketing accuracy across multiple states.
Airfrance KLM
Corporate/Commercial Division (Reservations & Ticketing)
01.2013 - 03.2019
Job overview
- Managed the Port Harcourt corporate desk, handling complex itineraries and high-volume booking requests with full compliance to corporate travel policies.
- Resolved fare discrepancies and performed manual recalculations, preventing ADM penalties and ensuring financial accuracy.
- Retained key enterprise accounts through tailored service delivery, monthly reconciliation, and proactive client engagement.
Airfrance KLM
Contact Staff Reservations & Ticketing
01.2008 - 01.2013
Job overview
- Supported legal professionals and VIP clients with customized booking services, premium add-ons, and confidential travel arrangements.
- Issued large volumes of tickets with zero error rate, maintaining strong client loyalty and repeat business.
- At the CTO, assisted in closing daily sales for individuals and travel agents, minimizing ADM cases and ensuring audit-ready documentation.
Checkport
Aviation Security Officer
04.2005 - 01.2008
Job overview
- Conducted thorough passenger and baggage screening per IATA safety standards, maintaining zero breach incidents.
- Monitored and logged security anomalies, guaranteeing 100% incident-free record throughout tenure.
- Coordinated with international flight teams to streamline turnaround processes and improve operational efficiency.
Education
University of Cambridge International ExaminationsLagos Nigeria
International Diploma from Travel and Tourism
03.2007
University Overview
University of Port HarcourtPortharcourt Nigeria
Diploma International Affairs from International Affairs
03.2007
University Overview
University of Port Harcourt Portharcourt Nigeria
Bachelor of Science from Political Science And Administrationi
03.2001
University Overview
Skills
Global distribution systems (Amadeus) Fare analysis and reconciliation VIP and expatriate travel assistance Aviation security measures Customer loyalty programs Stakeholder engagement across cultures Risk assessment in travel Crisis response planning Documentation for audits Effective cross-cultural communication Compliance with policies
Certification
IATA Foundation Diploma
Timeline
Commercial/Corporate Representative
Airfrance/KLM
03.2019 - Current
Corporate/Commercial Division (Reservations & Ticketing)
Airfrance KLM
01.2013 - 03.2019
Contact Staff Reservations & Ticketing
Airfrance KLM
01.2008 - 01.2013
Aviation Security Officer
Checkport
04.2005 - 01.2008
University of Cambridge International Examinations
International Diploma from Travel and Tourism
University of Port Harcourt
Diploma International Affairs from International Affairs
University of Port Harcourt
Bachelor of Science from Political Science And Administrationi