Ngozi Njoku
Data Analyst
Lagos
Summary
Motivated Telemarketer highly successful at handling inbound and outbound sales calls using scripted communications. Learns systems and program details to resolve issues and offer best-in-class service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic Customer Service Representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Google tools and training in Data Analysis. Motivated to learn, grow and excel in Tech.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Telemarketing Sales Representative
Leadologie
New Jersey
01.2022 - 06.2022
- Completed daily cold calling and outreach to build sales pipeline.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Troubleshot problems for callers and helped independently resolve common issues.
- Made average of 300 outbound and inbound calls per day.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Assisted with training and orientation of new employees.
- Built relationships with customers using strong persuasion and active listening skills.
- Attained $50,000 in sales targets on monthly basis.
- Qualified leads and set up customer appointments for outside sales team.
Personal Assistant to the Managing Director
Royal Crest Gardens
Lagos
04.2021 - 12.2021
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Sourced and ordered office equipment and supplies.
- Utilized personal and professional networks to identify, acquire and manage new clients.
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Served as point of contact between clients and managerial staff.
Virtual Customer Service Representative
Topsat Global Communications.
Owerri
03.2019 - 02.2020
- Answered live online chats to give quick answers and solve problems faster.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
- Assisted clients with product questions to facilitate online ordering process.
- Responded to website and email inquiries within 3 business days to maintain customer satisfaction and generate positive reviews.
- Documented and updated customer records in Hubspot to record interactions and facilitate follow-up.
- Contacted clients to verify account information and maintain accuracy, resulting in 100% increase in client satisfaction.
Education
High School Diploma -
Girls' Secondary School Ubomiri
Owerri, Nigeria 09.2013 - 07.2015
Skills
Sales proficiency
undefinedTimeline
Telemarketing Sales Representative
Leadologie
01.2022 - 06.2022
Personal Assistant to the Managing Director
Royal Crest Gardens
04.2021 - 12.2021
Virtual Customer Service Representative
Topsat Global Communications.
03.2019 - 02.2020
High School Diploma -
Girls' Secondary School Ubomiri
09.2013 - 07.2015
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