NGOZI EZETA
CHARTERED ACCOUNTANT
ABUJA,FCT
Summary
Enthusiastic Customer Service Personnel eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Office Administration and
financial operations and training in Microsoft office,Motivated to learn, grow and excel in an organization offering opportunities for advancement
Overview
8
8
years of professional experience
12
12
years of post-secondary education
2
2
Certifications
Work History
CASH OFFICER aND CUSTOMER SERVICE MANAGER RELIEF
UNITED BANK FOR AFRICA PLC
ABUJA, FCT
01.2019 - Current
- Prepared corporate fiscal and business plans to help strategically direct business operations and strengthen controls.
- Worked with 4 executives to create annual budget and track actual expenses against projected expenses.
- Boosted compliance rates 98% through contract audit procedure strategies.
- Mitigated risk by implementing internal controls and safeguards for revenues and expenditures.
- Formulated strategic plans and supported tactical initiatives to execute cost-savings deliverables.
- Introduced internal controls to monitor critical areas of financial control and devised corrective actions to address risks or deficiencies.
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing and sales tax returns.
- Reviewed documents and data to give accurate presentations and forecasts to upper management.
- Worked with both internal and external users to create detailed financial reports.
- Managed daily financial functions in collaboration with accounting and payroll personnel.
- Accurately completed financial statement audits and thoroughly reviewed results.
TEAM MEMBER KAIZEN PROJECT
KAIZEN PROJECT UBA PLC
ABUJA, FCT
01.2017 - 12.2018
- Onboarded new temps by entering into Software and setting up in time clock.
- Handled day-to-day running of Kaizen project, ensuring high levels of productivity and progression.
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used Microsoft Word and other software tools to create documents and other communications.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Created plans and communicated deadlines to ensure projects were completed on time.
Customer Service Associate
United Bank For Africa Plc
ABUJA, FCT
01.2015 - 04.2017
- Developed and actualized customer service initiatives to decrease wait times.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Energized and motivated in performing sales floor activities including merchandising and selling.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Administration Assistant
Office Of The Secretary To The Government
ABUJA, FCT
01.2002 - 12.2003
- Produced highly accurate internal and external letters and memoranda.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Worked with supervisors and management to maintain status reports and update information for client projects.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Education
Bachelor Of Science - ACCOUNTING
University of Abuja
GWAGWALADA Abuja 01.2004 - 04.2013
ADVANCED DIPLOMA IN ACCOUNTING AND BUSINESS - Accounting And Business Management
ASSOCIATION oF CHARTERED CERTIFIED ACCOUNTANTS
LONDON 04.2017 - 02.2020
Skills
Customer relations understanding
Adherence to high customer service standards
Patient engagement and service
Customer Service and Communication Skills
Adaptability
Emotional intelligence
Certification
ASSOCIATION OF CHARTERED CERTIFIED ACCOUNTANTS
Timeline
ASSOCIATION OF CHARTERED CERTIFIED ACCOUNTANTS
03-2020
CASH OFFICER aND CUSTOMER SERVICE MANAGER RELIEF
UNITED BANK FOR AFRICA PLC
01.2019 - Current
ADVANCED DIPLOMA IN ACCOUNTING AND BUSINESS - Accounting And Business Management
ASSOCIATION oF CHARTERED CERTIFIED ACCOUNTANTS
04.2017 - 02.2020
TEAM MEMBER KAIZEN PROJECT
KAIZEN PROJECT UBA PLC
01.2017 - 12.2018
Customer Service Associate
United Bank For Africa Plc
01.2015 - 04.2017
CHARTERED INSTITUTE OF LOAN AND RISK MANAGEMENT
10-2014
Bachelor Of Science - ACCOUNTING
University of Abuja
01.2004 - 04.2013
Administration Assistant
Office Of The Secretary To The Government
01.2002 - 12.2003