Ngozi Nkemnasom Eribo

Proven track record in enhancing client satisfaction and brand visibility as a General Virtual Assistant at Upwork, leveraging skills in social media management and customer support. Excelled in project coordination and CRM systems, significantly improving business processes. Demonstrated exceptional team collaboration and technical support abilities, contributing to a positive work environment and efficient issue resolution. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 3 years of experience providing quality administrative support to clients.

Customer analytics by Coursera

• Digital Marketing : Reflects your passion for promoting brands and growing businesses online.
• Public Speaking and Motivational Speaking : Showcases your interest in inspiring and engaging audiences.
• Technology and Gadgets : Highlights your enthusiasm for the latest tech trends, especially in phones and accessories.
• Social Media Management : Indicates your interest in managing and growing social media accounts.
• Travel and Exploration : Demonstrates your curiosity and appreciation for different cultures, which can be valuable in understanding diverse markets.
• Content Creation : Shows your love for creating engaging content, whether it's written, visual, or video.
• Entrepreneurship and Business Development : Reflects your interest in helping businesses grow and succeed.
• Continuous Learning and Personal Development : Highlights your commitment to self-improvement and staying updated in your field.

Professional Experience

United Bank for Africa (UBA)
Position: Customer Service Representative
Duration: April 2008 – Oct 2021 (13 years)
Location: Anambra

Key Responsibilities:

• Managed daily operations and ensured smooth functioning of banking activities.
• Provided exceptional customer service, resolving client inquiries and issues efficiently.
• Led a team of [number] staff members, fostering a collaborative and productive work environment.
• Conducted training sessions for new employees on banking procedures and customer service.
• Developed and implemented strategies to enhance customer satisfaction and retention.
• Ensured compliance with banking regulations and policies.
• Handled financial transactions, including deposits, withdrawals, and loan processing.
• Prepared financial reports and maintained accurate records.

Achievements:

• Successfully increased customer satisfaction scores by [percentage] through targeted service improvements.
• Played a key role in the implementation of a new banking software system, resulting in improved efficiency and reduced processing times.
• Recognized for exceptional performance with [specific awards or recognitions].
• Contributed to the growth of the branch by [specific achievements, e.g., increasing the number of new accounts, boosting loan approvals, etc.].

Testimonial: "I had the pleasure of working with Ngozi for over a decade at UBA. Her dedication, expertise, and leadership skills were evident in her daily interactions with both clients and colleagues. She consistently went above and beyond to ensure customer satisfaction and played a vital role in the branch's success. Ngozi's ability to manage complex banking operations with ease and her commitment to excellence make her an invaluable asset to any organization." –Supervisor Chika Anyogu,Operations Manager