Summary
Overview
Work History
Education
Skills
Timeline
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Ngozi Chalokwu

Ngozi Chalokwu

Social Media Account Manager
Lagos ,Lagos

Summary

Dynamic Account Manager with a proven track record at Facebook Page, enhancing client satisfaction through exceptional customer service and strong relationship-building. Expert in account development and collaboration, successfully resolving escalated issues and maintaining high retention rates while identifying upsell opportunities to drive growth.

Overview

2
2
years of professional experience
1
1
Language

Work History

Account Manager

Hayley
07.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.

Education

Biochemistry

Ebonyi State University
Ebonyi State

Skills

Account management

Teamwork and collaboration

Account development

Customer service

Timeline

Account Manager

Hayley
07.2023 - Current

Biochemistry

Ebonyi State University
Ngozi ChalokwuSocial Media Account Manager