Ngozi Chalokwu
Social Media Account Manager
Lagos ,Lagos
Summary
Dynamic Account Manager with a proven track record at Facebook Page, enhancing client satisfaction through exceptional customer service and strong relationship-building. Expert in account development and collaboration, successfully resolving escalated issues and maintaining high retention rates while identifying upsell opportunities to drive growth.
Overview
2
2
years of professional experience
1
1
Language
Work History
Account Manager
Hayley
07.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Education
Biochemistry
Ebonyi State University
Ebonyi State Skills
Account management
Timeline
Account Manager
Hayley
07.2023 - Current
Biochemistry
Ebonyi State University
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