Ngozi Nwabueze
BUSINESS MANAGER
FCT Abuja,Federal Capital Territory
Summary
Motivated and result-focused professional with more than 15 years of experience as a marketing manager/business development manager, customer service executive, operation head, operation officer, broadcaster, with a proven track record to lead marketing, sales and administrative, focused on creating efficient methods to monitor processes for account development, operations control, and regulatory compliance. Highly skilled in initiating and cultivating long-lasting, profitable relationships. Ability to deliver assets on target. Equipped with a unique style of developing and implementing innovative solutions to resolve complex and challenging problems .Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
10
10
years of post-secondary education
Work History
Business Development Manager
Xnet Security Technologies Ltd Amuwo
LAGOS
01.2016 - Current
- Ensures profitable growth in sales revenue by 50% through planning, execution and management of supportive team
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Represented company and promoted products at conferences and industry events.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Kept meticulous client notes and updated account information in company databases.
- Compiled product and customer data to generate informed profit projections.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Facilitated business by implementing practical networking techniques.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Prepared sales presentations for clients showing success and credibility of products.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Training of staff for cooperate organizations and Government agencies, who makes use of our products and services
- Execute regional office contracts within regional responsibility
- Supervise and handle project costs such as budgeting, cash flow, invoicing and payments, schedules and projected margins.
- Timely address customers’ complaints and resolve their issues in accordance with organizational guidelines, procedures and best practices, and ensure customers satisfactions at all stages
- OPERATION HEAD
- Provide active functional support and assist customers in reservation to track vehicle and appointments; leading team of technicians to perform quality maintenance and repairs and other duties in timely fashion
- Thoroughly perform inspections of repairs and health check, to ensure that vehicle is safe to be driven
- Provide constant monitoring and analysis of operating environment.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Managed over 50 customers calls per day.
MARKETING/BUSINESS DEVELOPMENT EXECUTIVE
Neptune Global Services Ltd, Ikeja
Lagos
01.2011 - 07.2016
- Demonstrate leadership and tact as business development executive and develop strategies for business plans; establish and execute marketing of NEP-TRACER & NEP-FLEET tracking securities to prospective clients
- Identify current and future customer service requirements by establishing personal rapport with potential clients
- Provide active functional support to clients by delivering detail information on how to track vehicles and tracking securities
- Completely and regularly examine vehicle status on data base.
- Supervise Nep-tracer & Nep-fleet tracking features for prospective clients; actively provide training and instruction to customers to track vehicle using SMS and GPS online.
- Organized due diligence in preparation for sale of business unit.
- Developed sales strategies to achieve short and long-term sales revenue objectives.
- Increased sales by 10%
- Collaborated with back-office team members to facilitate seamless business execution.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Conducted business forecasts to identify recent developments.
FINANCIAL PLANNER
Capital Express Assurance/INVESTMENT LIMITED
Lagos
01.2008 - 01.2011
- Proactively advised customers by offering information & opinions about products also assisted in making selections as needed
- Build customer confidence as well as resolves product or service problems for customers
- Adroitly negotiated settlements with third party individuals & insurance carriers, subrogation files and prepared files for arbitration, settled first call bodily injury claims.
- Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop financial plan.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
- Coached and advised clients in business plans and processes to achieve profit objectives.
- Established and deepened existing client relationships through complex financial planning.
- Developed recommendations specific to client's financial situation on variety of topics.
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Answered clients' questions about purposes and details of financial plans and strategies.
- Educated clients on financial topics and best practices.
- Devised comprehensive financial plans for clients to achieve short and long-term financial goals.
- Helped clients make informed decisions about financial future.
OPERATION OFFICER
Nigerian civil Aviation Authority, NCAA, Ikeja
Lagoa
04.2007 - 03.2008
- Directed all functions and activities associated with office operations and streamlined application processes of aviation height clearance; prepare and raised invoices for payments
- Formulated aviation Height Clearance certificates and documents for issuance as required necessary assessment; carried out on proposed structure to ascertain it will not constitute any hazard to air navigation
- Handled administrative duties and maintained daily & weekly records of outgoing and incoming files and memos.
- Maintained constructive client and vendor relationships.
- Interfaced with department heads to establish tracking mechanisms and processes that created clear and effective information flow internally and with customers.
- Maintained equipment at operational readiness annually.
- Contributed to business development efforts to drive revenue and meet corporate objectives.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
ORAINTATION BROADCASTING OFFICER
NATIONAL YOUTH SERVICE CORP (NYSC) CAMP BAUCHI
BAUCHI
03.2007 - 04.2007
- Actively contributed towards general running and organization of the Youth Club and its related activities
- Give daily news of of NYSC activities to Corp members
- Attended regular staff and supervised meeting outside normal work session and take part in NYSC youth work training.
Weather Forecaster
Nigerian Meteorological Agency, Oshodi
Lagos
06.2004 - 11.2004
- WEATHER OBSERVATION
- Periodically take reading of general weather, sky & visibility condition, temperature, humidity and wind
- Obtained and transmitted all weather reports to appropriate quarters.
- Interpreted observations from upper atmosphere, land and sea to assess potential storm impacts and precipitation.
- Recorded and analyzed data from worldwide weather stations, satellites, radars and remote sensors.
- Measured factors such as air pressure, temperature and humidity.
- Researched and predicted climate change.
- Developed and presented long and short-range weather forecast information every day.
- Reviewed information from radar and satellite imagery, weather reporting agencies and air station observations to compile and analyze data for weather reports.
Education
CERTIFICATE AND TRAININGSocial Media Marketing, One Month Online Training -
SHAW Academy
ONLINE 01.2016 - 05.2016
Master of Science - Geographic Information System
UNIVERSITY OF LAGOS
NIGERIA 10.2012 - 11.2014
Remote Sensing and GIS, NASRDA -
Nigeria Space Center/University of Lagos
Abuja 08.2013 - 08.2013
Some College (No Degree) -
INTER-COMMUNICATION TRAINING CENTER
ASABA, DELTA STATE 10.2006 - 05.2007
Bachelor of Science - Geography and Meteorology
NNAMDI AZIKIWE UNIVERSITY
AWKA, ANAMBRA 03.2002 - 09.2005
Some College (No Degree) - West African Examination Council (WAEC)
Mbawuar Secondary School Ihue, West African Examination Council (WAEC), NECO
IHUE, BENUE STATE 09.1996 - 07.2000
Skills
Strategic planning
Business Development
Verbal and written communication
Business planning
Coaching and mentoring
Business administration
Operations management
Strategic account development
Empowers high-performing sales teams
Analytical problem solver
Database Management
Solution selling
Relationship building
Sales presentations
Personnel training and development
Complaint resolution
Negotiation expert
MS Office expert
Risk analysis and management
Budgeting and forecasting
Project planning and development
Contract Management
Staff Management
Work flow planning
Relationship building and management
Campaign development
Product and service sales
Networking strength
Goals and performance
Cold Calling
Relationship building and rapport
Accomplishments
- Collaborated with team of Federal Road Safety Nigeria in the development of speed limiting project in commercial vehicles
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved client issues which led to new contract award to my organization.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Business Development Manager
Xnet Security Technologies Ltd Amuwo
01.2016 - Current
CERTIFICATE AND TRAININGSocial Media Marketing, One Month Online Training -
SHAW Academy
01.2016 - 05.2016
Remote Sensing and GIS, NASRDA -
Nigeria Space Center/University of Lagos
08.2013 - 08.2013
Master of Science - Geographic Information System
UNIVERSITY OF LAGOS
10.2012 - 11.2014
MARKETING/BUSINESS DEVELOPMENT EXECUTIVE
Neptune Global Services Ltd, Ikeja
01.2011 - 07.2016
FINANCIAL PLANNER
Capital Express Assurance/INVESTMENT LIMITED
01.2008 - 01.2011
OPERATION OFFICER
Nigerian civil Aviation Authority, NCAA, Ikeja
04.2007 - 03.2008
ORAINTATION BROADCASTING OFFICER
NATIONAL YOUTH SERVICE CORP (NYSC) CAMP BAUCHI
03.2007 - 04.2007
Some College (No Degree) -
INTER-COMMUNICATION TRAINING CENTER
10.2006 - 05.2007
Weather Forecaster
Nigerian Meteorological Agency, Oshodi
06.2004 - 11.2004
Bachelor of Science - Geography and Meteorology
NNAMDI AZIKIWE UNIVERSITY
03.2002 - 09.2005
Some College (No Degree) - West African Examination Council (WAEC)
Mbawuar Secondary School Ihue, West African Examination Council (WAEC), NECO
09.1996 - 07.2000