Summary

Overview

Work History

Education

Skills

Certification

Timeline

Nellie Itiowe

Alimosho

Summary

Dedicated and empathetic Healthcare Aide with a strong background in patient care, customer service, and administrative support. Passionate about enhancing the well-being of vulnerable individuals through high-quality, patient-centered care while fostering positive experiences. Combining hands-on healthcare expertise with customer experience strategies, I bring a unique ability to provide compassionate support, problem-solving, and service excellence in both clinical and non-clinical settings. My commitment to healthcare and customer service extends beyond a profession. It is my way of giving back to society. Integrating patient advocacy with a customer-focused mindset, I strive to deliver exceptional, results-driven care that prioritizes dignity, comfort, and efficiency in every healthcare setting.

Overview

years of professional experience

Certification

Work History

Health Care Aide (HCA)

Orile Agege General Hospital

Lagos

03.2023 - Current

Core Competencies: Key Contributions, and Responsibilities:

– Assisted patients with daily living activities, including bathing, dressing, and grooming, while promoting independence and dignity.
– Leveraged strong interpersonal skills to build trust with patients and families, ensuring a supportive and comforting environment.
– Maintained accurate patient records, organized work orders, and handled clerical duties to support healthcare operations.
-Responded swiftly in emergencies, following protocols to ensure patient safety and well-being.
- Provided emotional support to patients and their families, educating them on post-hospital care to ensure a seamless transition.
– Worked closely with nursing staff, caregivers, and administrative teams to achieve individual care plan targets.

-Assisted patients with mobility support, using walking aids and transfer techniques to prevent injury.

-Monitored and reported vital signs such as pulse rate, temperature, and respiration to ensure early intervention.

-Maintained clean, organized patient rooms and shared living areas, ensuring a safe and sanitary environment.

-Fostered strong relationships with patients, caregivers, and healthcare teams to enhance the overall care experience.

Supported nursing staff and administrative departments with documentation, scheduling, and workflow management.
Responded compassionately to end-of-life care needs, offering comfort and guidance to patients and their loved ones.
Educated families about home care strategies, ensuring continuity of care post-discharge.
Assisted in performing simple medical procedures such as wound dressing and preparing equipment for sterilization.
Proactively identified and reported physical, emotional, and symptomatic changes in patients to medical professionals.

Education

MBA - Masters of Business Administration

Nexford University

Washington, D.C. United States

09-2023

Bachelor of Science - B.Sc in Accounting

University of Lagos

Lagos, Nigeria

12-2015

Skills

✔ Collecting specimens and documenting patient responses
✔ Monitoring and recording vital signs
✔ Assisting with daily living activities (bathing, dressing, feeding)
✔ Transporting patients safely within the facility
✔ Conducting patient intakes and assessments
✔ Supporting wound care and basic medical procedures

✔ Maintaining accurate patient records and reports
✔ Providing empathetic customer service and patient relations
✔ Educating families on post-discharge care
✔ Identifying service gaps and improving patient experience
✔ Handling crisis situations with professionalism
✔ Collaborating with healthcare teams for quality care

✔ Passionate about helping vulnerable individuals
✔ Strong communication and interpersonal skills
✔ Culturally sensitive and inclusive care approach
✔ Committed to continuous learning and professional development

Certification

Health, Safety and Welfare (inc COSHG AND RIDDOR)-Florence Academy UK- Mar 2023
Building Mental Health Resilience- Florence Academy UK-Mar 2023
Infection Prevention and Control (Level 2)- Florence Academy UK-Mar 2023
Fluids and Nutrition training- Florence Academy UK-Mar 2023
Dignity in Care- Florence Academy UK-Mar 2023
Equality, Diversity & LGBTQ- Florence Academy UK-Mar 2023
Working In A Person-Centered Way-Florence Academy UK-Mar 2023
First Aid- Florence Academy UK-Mar 2023
Information Governance inc GDPR- Florence Academy UK-Mar 2023
Basic Life Support- Florence Academy UK-Mar 2023
Pathway to Care- Florence Academy UK-Mar 2023
Safeguarding Children (Child Protection)-Florence Academy UK-Mar 2023
Safeguarding Adults level 1&2-Florence Academy UK-Mar 2023
Duty of Care- Florence Academy UK-Mar 2023
Understanding your role-Florence Academy UK-Mar 2023

Mastering Caregiver Support in the Workplace: Balancing Work-Life, Mental Health-Udemy-Feb 2025

Building a Care giver- Friendly Workplace-Udemy- Feb 2025

Timeline

Health Care Aide (HCA)

Orile Agege General Hospital

03.2023 - Current

Mastering Caregiver Support in the Workplace: Balancing Work-Life, Mental Health-Udemy-Feb 2025

Building a Care giver- Friendly Workplace-Udemy- Feb 2025

MBA - Masters of Business Administration

Nexford University

Bachelor of Science - B.Sc in Accounting

University of Lagos

Nellie Itiowe

Summary

Overview

Work History

Health Care Aide (HCA)

Education

MBA - Masters of Business Administration

Bachelor of Science - B.Sc in Accounting

Skills

Certification

Timeline

Health Care Aide (HCA)

MBA - Masters of Business Administration

Bachelor of Science - B.Sc in Accounting

Similar Profiles

Christiana SolomonChristiana Solomon

OLAWALE OLUWADAMILOLA AJAYIOLAWALE OLUWADAMILOLA AJAYI

YEWANDE FALODUNYEWANDE FALODUN