NEHA MATHUR
Lagos,Nigeria
Summary
More than 5 years of work experience in customer service. Detail-oriented professional with basic knowledge in python data visualizing. Proficient in Power BI and Microsoft Office, with strong skills in internet applications and document management. Adapt at active listening, data entry, and database management. Committed to leveraging technical skills to drive efficient data solutions and support organizational goals.
Enthusiastic ,with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Actively looking for an opportunity to apply my experience in accounts, finance, audits, banking, customer service, quality check, back operations etc.
Overview
5
5
years of professional experience
1
1
Certification
5911
5911
years of post-secondary education
Work history
Operations Associate (Remote)
iLeads
Gurugram, Haryana, India
02.2023 - 08.2024
- Company Overview: Merger of Aquall Company in iLeads Pvt Ltd On June 30th 2023
- Working in Lemon Tree Hotels Reservation (E-mail) Process as Part – Timer.
- Revert on customer e-mails, Solve their queries regarding rates, bookings, locations, time etc. Quote room rates and share details
- Complete daily basis targets. Responded to inquiries, providing information and assistance to team members.
- Kept files organized and up-to-date for accurate record-keeping purposes.
- Developed dynamic templates for regular email communications to increase readability.
- Conducted thorough quality assurance checks on all outbound emails, reducing error rate significantly.
- Monitored key performance indicators regularly to assess effectiveness of email campaigns.
Operations Associate (Remote)
FrontRow
Bengaluru, Karnataka, India
05.2022 - 08.2022
- Company Overview: Company FrontRow went out of business because of unfavorable conditions
- Working as a bridge between the Fintech (Zest Money, BharatX etc) and the customer for loan processing
- Creating Daily/Weekly/Monthly summary reports related to loan, pendency of payment and provision
- Connecting with the customer proactively to avoid payment defaults
- Monitored pending payments, reduced company debts. Successfully delivered on tasks within tight deadlines.
- Reviewed invoices, maintaining accurate records for future reference.
Senior Process Associate
Genpact
Gurugram, Haryana,India
05.2019 - 05.2022
- Work in US (T.D Bank) Mortgage - Post Closing Process
- Maintaining the highest level of production numbers of loan applications with accuracy in every type of home loan application like CEMA, Cooperative, Home equity Line of Credit, Construction etc. Search for title of property and attach them as well, Look for underwriting documents
- Attaching and reviewing the Titles of the concerned property Preparing the check list of the documents attached in the application and escalating the errors to the concerned authority
- Keeping close watch on the accuracy levels by performing quality of the team on a daily basis
- Providing process Training to the new hires and conducting quality audits for them. Attending the daily calls with the client and informing the team about the latest updates
- Handling escalations from the client and passing on the feedback to the team with a proper solution
- Under the suggestion of management team, taken the advance training of a pilot process which deal's in accounts receivable, payment collection & also basic training in SAP software.
- Facilitated internal audits through organized documentation management. Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Education
Bachelors - Commerce
Rajasthan University
India /2009 - /2012
Master - Commerce (Business Administration)
Rajasthan University
India /2012 - /2014
Diploma - Kathak Dance
Chhatrapati Shahu Ji Maharaj University
Kanpur, U.P. India /2022 - /2023
Masters - Performing Arts (Kathak Dance)
Chhatrapati Shahu Ji Maharaj University
Kanpur, U.P. India /2023 -
Skills
- Beginner Python
- Data Visualizing
- Power BI
- Internet Applications
- Microsoft Office
- Active listening
- Document management
- Data entry and database management
Languages
English
Upper intermediate
Hindi
Upper intermediate
Affiliations
- Indian Classical Dance
- Listening to music
- Astrology
Certification
- Certificate in The Ultimate Astrology Course (Beginner)by Occult Gurukul in August 2024.
- Certificate in Digital Productivity. By Unicef & NIIT in November 2024.
- Certificate in Python with Data Science by DATALOVES in June 2023.
- Certificate in Internal Corporate GB Data Analysis Domain by Genpact in July 2021.
Personal Information
- Passport : Yes
- Date of birth: 08/30/92
- Marital status: Married
Custom
- Lean Training by Genpact in 2020.
- Awarded by Bronze award for excellent accuracy in 2021 by Genpact.
Timeline
Operations Associate (Remote)
iLeads
02.2023 - 08.2024
Operations Associate (Remote)
FrontRow
05.2022 - 08.2022
Senior Process Associate
Genpact
05.2019 - 05.2022
Bachelors - Commerce
Rajasthan University
/2009 - /2012
Master - Commerce (Business Administration)
Rajasthan University
/2012 - /2014
Diploma - Kathak Dance
Chhatrapati Shahu Ji Maharaj University
/2022 - /2023
Masters - Performing Arts (Kathak Dance)
Chhatrapati Shahu Ji Maharaj University
/2023 -
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