NDUBUISI UCHECHUKWU ASODIKE
EXECUTIVE VIRTUAL ASSISTANCE
Port Harcourt
Summary
Highly organized and detail oriented person with a passion for providing efficient administrative support to busy professionals and entrepreneurs. Possess strong communication and interpersonal skills and a proactive approach to challenges. Can also do well in a dynamic work environment where adaptability and multitasking are essential.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
IT Services Support Specialist
Bridgestone Support Services
09.2019 - 11.2023
- Managed IT inventory, ensuring all equipment was properly maintained and accounted for.
- Configured hardware devices such as printers and scanners, enabling seamless integration into existing networks.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Evaluated emerging technologies to identify opportunities for enhancing current IT infrastructure capabilities.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Conducted regular software updates to ensure optimal performance and reduce vulnerability risks.
- Configured hardware devices such as printers and scanners, enabling seamless integration into existing networks
Customer Service Representative
Bridgestone Support Services
09.2014 - 11.2019
- Met customer call guidelines for service levels, handle time and productivity.
- Contributed to sales growth of 20% by upselling products and services based on individual customer requirements.
- Reduced process inconsistencies by 10% and effectively trained team members on best practices and protocols.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Promptly responded to inquiries and requests from prospective customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Updated account information to maintain customer records.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Diamond Bank
09.2006 - 07.2009
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Developed and updated databases to handle customer data
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Attended to customer account issues and challenges.
- Carried out routine maintenance on accounts.
- Created customer profile on virtual products
Education
Bachelor of Science - Biochemistry, Nigeria
Abia State University
Abia State 01.1997 - 03.2002
Skills
Effective Communication
Interpersonal Skills
Relationship Building
Problem-solving aptitude
Time management abilities
Telephone Etiquette
Mail Management
Scheduling
Effective use of Google suites
Task Prioritization
Calendar Management
Customer Service
Multitasking Abilities
Good knowledge of Trello and Asana
Friendly and Patient
Good file managing skills
Certification
Communication and business etiquette By Courtney Inglis Consulting
Timeline
IT Services Support Specialist
Bridgestone Support Services
09.2019 - 11.2023
Customer Service Representative
Bridgestone Support Services
09.2014 - 11.2019
Customer Service Representative
Diamond Bank
09.2006 - 07.2009
Bachelor of Science - Biochemistry, Nigeria
Abia State University
01.1997 - 03.2002