NDIDIAMAKA OKOROH
Owerri
Summary
Diligent administrative professional with many years of experience maintaining seamless business operations. Highly motivated, with a desire to take on new challenges. Strong work ethics, adaptability, and exceptional interpersonal and customer service skills. Works with a high level of multicultural awareness and adaptability to achieve both personal and company goals.
Overview
23
23
years of professional experience
Work History
Front Office Manager
Protea Hotel by Marriott Owerri
Owerri
09.2023 - Current
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
- Resolved customer complaints promptly and efficiently, with empathy and professionalism, to improve customer experience and maintain positive relationships.
- while maintaining a professional demeanor at all times.
- Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
Reservations Manager
Protea Hotel by Marriott
Owerri
08.2017 - 08.2023
- Oversee reservation administration and provide update to reservation systems
- Manage and ensure resolution of all guest issues
- Manage room inventory
- Manage and supervise large group bookings
- Coordinate with sales and reservation team for all room bookings and provide training to all customer service staff
- Assists sales to ensure compliance to all revenue management guidelines
- Respond to online reservations and emails
- Maintain knowledge of guest profiles and preferences.
Personnel & Administrative Manager
Kakatar Group Limited
Maitama
12.2011 - 07.2016
- Supports management in developing and implementing personnel policies and procedures
- Hire employees and initiate the new hire paperwork process
- Promptly corresponds with all applicants and coordinated and conducted interviews
- Organize new employee orientation schedules for all new hires to foster positive team attitude
- Conducts exit interviews and verifies that employment termination paperwork was completed
- Addressed all employees work complaints and other concerns
- Maintains employee data base
- Handles all office moves
- Handles all immigration related issues for expatriates
- Oversees the daily office operations
- Oversees inventory and office supply purchases.
Front Office Manager
Protea Hotel Asokoro
Asokoro
07.2007 - 11.2011
- Greeted and welcomed all hotel guests with a smile
- Verified that personal and payment information on guest accounts was accurate and complete
- Resolved service related problems in a courteous and timely manner
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction
- Trained over 20 new staff of the guest service team
- Developed work schedules and budgets
- Updated team members about changes in hotel products, services, pricing and policies.
Accountant
New Era Hospital Limited
Umuahia
02.2002 - 06.2007
- Prepared monthly reports
- Made payments to the banks
- Prepared payroll and paid staff salaries
- Was part of procurement team
- Assisted in bill preparations.
Education
MBA Marketing -
Imo State University
Owerri, ImoBSc (Hons) Banking & Finance -
Imo State University
Owerri, ImoSenior School Certificate Examination (SSCE) -
Federal Government College
Gboko, BenueSkills
- Highly organized
- Good judgement
- Pays attention to details
- Manages time well
- Critical thinker
- Resourceful
Personal Information
- Date of Birth: 06/12/74
- Gender: Female
- Nationality: Nigerian
- Marital Status: Single
References
- Mr. Emeka Nwokorie, Financial Coordinator, Protea Hotel by Marriott Owerri Select, Owerri, 0803 346 1826
- Ms. Jane Ezeagu, Human Resources Manager, Protea Hotel by Marriott Owerri Select. Owerri, 0813 495 7839
Timeline
Front Office Manager
Protea Hotel by Marriott Owerri
09.2023 - Current
Reservations Manager
Protea Hotel by Marriott
08.2017 - 08.2023
Personnel & Administrative Manager
Kakatar Group Limited
12.2011 - 07.2016
Front Office Manager
Protea Hotel Asokoro
07.2007 - 11.2011
Accountant
New Era Hospital Limited
02.2002 - 06.2007
MBA Marketing -
Imo State University
BSc (Hons) Banking & Finance -
Imo State University
Senior School Certificate Examination (SSCE) -
Federal Government College
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