Transcribing
Ndidi Opara
Administrative Assistant
Lekki
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
13
13
years of post-secondary education
1
1
Certification
Work History
Administrative Assistant
International Energy Services Limited
Lagos
07.2019 - Current
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Managed relational database to store information for reference, reporting and analysis.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Leveraged accounting software to manage expenses and keep track of finances.
- Offered technical support and troubleshot issues to enhance office productivity.
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Edited documents to improve accuracy of language, flow and readability.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Created presentations to inform, motivate and persuade internal and external audiences.
- Interacted with vendors to purchase and set up equipment and services.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Screened visitors and issued badges to maintain safety and security.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Set up conference rooms, technology and materials to facilitate meetings.
- Scheduled office meetings and client appointments for staff teams.
Investigation Officer
Tagline Nigeria Limited
Lekki
01.2007 - 06.2019
- Marked off crime scenes and controlled access to protect evidence from tampering or loss.
- Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.
- Collected crime scene evidence, examined bodies and investigated secondary locations to build detailed cases based on sound evidence handling practices.
- Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
- Delivered calm, professional testimony to support case evidence, establish timelines and offer law enforcement expertise.
- Conducted thorough investigations into [Type] and [Type] activities to help develop strong criminal cases.
- Gathered facts from interviews of suspects, witnesses and complainants.
- Obtained evidence through direct records reviews and conducted interviews with complainants, suspects and policyholders.
- Gave official testimony in grand jury, administrative and open court hearings.
- Determined case direction based on reviews of wide-ranging information.
- Acquired background information from authorities and prepared subpoenas in conjunction with legal division.
- Collected sworn written and recorded statements backing up investigations.
- Produced comprehensive investigative reports and official correspondence for criminal prosecution.
- Verified compliance with codes and documented findings.
- Worked with law enforcement, prosecutors and company representatives to handle caseload.
- Received, analyzed and responded to less complex allegations of misconduct.
- Conducted confidential investigations of potential insurance law violations.
- Installed covert cameras and recording devices in compliance with legal statutes and department policies.
- Obtained and verified evidence by interviewing and observing suspects and witnesses and analyzing records, resulting in [Number]% case resolution rate.
- Conducted multi-scope research into suspects to determine criminal activities and suspect operating environments.
- Created and implemented new organizational and filing processes for case logs, criminal records, reports and agendas.
- Efficiently responded to major crimes within [Number] minutes to preserve scenes and avoid evidence contamination.
- Obtained and verified evidence by interviewing, observing and conducting surveillance of suspects and records.
- Secured search warrants to investigate scenes of crimes and collect evidence.
- Collected and preserved physical evidence, photographs and laboratory submissions.
- Trained team members on agency processes, court procedures and investigation strategies.
- Oversaw criminal cases, coordinated investigations and prepared evidence and investigators for court cases.
- Researched criminal cases and led investigations to determine appropriate course of proceedings.
- Organized and executed undercover surveillance operations.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
- Increased evidence-collection capabilities by [Number]% by updating forensic lab equipment and coordinating training for [Number] officers.
- Managed over [Number] tips and applied information to solve complex cases.
- Identified labels and stored evidence properly to verify that it was safe and secure.
- Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
- Consulted and cooperated with legal staff to verify timely and efficient investigation completion.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
Personal Assistant
Outsourcing Services Limited
Lekki
09.2003 - 12.2006
- Attended meetings, took notes and tracked action items.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Used discretion when handling confidential information.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Collaborated in cloud environments such as Trello and Google Workspace.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Sourced and ordered office equipment and supplies.
- Served as point of contact between clients and managerial staff.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Arranged domestic and international travel plans and itineraries.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Organized and attended meetings and compiled related documents and reports.
- Utilized personal and professional networks to identify, acquire and manage new clients.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
Education
Masters of Law - LAW
University of Lagos
Lagos 01.2015 - 12.2017
BL - LAW
Nigerian Law School
Abuja 12.2003 - 12.2003
LLB - LAW
Delta State University
Delta State 12.1996 - 12.2000
Ordinary National Diploma - Secretarial Studies And Office Administration
Yaba College of Technology
Lagos 12.1994 - 11.1996
High School Diploma -
Greater Tomorrow Secondary School
Benin City 01.1990 - 12.1993
Skills
Office administration
undefinedAccomplishments
- Increased office productivity [Number]% by implementing numerous process improvements.
- Positioned as key team member to transfer [Number] [Data type] from hard copy into new digital database.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Travel Planning - Booked heavy domestic and international travel for department of [Number].
- Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Accomplished [improvement] through [actions].
- Scheduling - Organized technician schedule for customer jobs.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Earned "[Award]" in [Year].
- Investigated, identified and reconciled account discrepancies totaling $[Amount] in company savings.
- Assisted management with the training of [Number] new staff members.
- Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
Affiliations
- Member, International Association of Administrative Professionals (IAAP)
- International Association of Administrative Professionals
Certification
CAP - Certified Administrative Professional
Interests
Reading
Research
Timeline
Administrative Assistant
International Energy Services Limited
07.2019 - Current
Masters of Law - LAW
University of Lagos
01.2015 - 12.2017
Investigation Officer
Tagline Nigeria Limited
01.2007 - 06.2019
BL - LAW
Nigerian Law School
12.2003 - 12.2003
Personal Assistant
Outsourcing Services Limited
09.2003 - 12.2006
LLB - LAW
Delta State University
12.1996 - 12.2000
Ordinary National Diploma - Secretarial Studies And Office Administration
Yaba College of Technology
12.1994 - 11.1996
High School Diploma -
Greater Tomorrow Secondary School
01.1990 - 12.1993
CAP - Certified Administrative Professional
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