OJIAKOR STELLA CHINAZOR
Lagos,Nigeria
Summary
Strong and results-oriented professional with 6 years of experience in developing and implementing customer-centric and cost-effective administrative policies that drive company growth. Proven ability to manage customer service and sales operations to achieve targeted goals. Seeking a challenging role in a company that fosters mutual growth and development. Committed to delivering exceptional results through a dedication to hard work and continuous improvement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Executive
Green Corp Africa
Victoria Island, Nigeria
12.2024 - Current
- Build and maintain a pipeline of prospects, targeting businesses across various industries.
- Research potential clients to understand their business needs and position our services effectively.
- Prepare and deliver compelling sales presentations and proposals that meet the client's needs and objectives.
- Clearly articulate the agency's value proposition, marketing strategies, and solutions to decision-makers.
- Conduct in-person or virtual meetings with prospective clients to discuss their challenges and propose tailored marketing solutions.
- Build and maintain strong, long-term relationships with new and existing clients.
- Provide consultative sales support, offering guidance and recommendations on the best marketing solutions for the client.
- Serve as the key point of contact for all matters specific to the client portfolio, ensuring high levels of customer satisfaction.
Teamlead, Conferences and Events
Businessday Media Limited
Ikoyi, Nigeria
01.2023 - 11.2024
- Led highly successful conferences: executed marketing plans, secured speakers, managed logistics, and increased attendance through targeted campaigns.
- Managed, planned, and implemented targeted cross-channel marketing campaigns that increased conference attendance.
- Developed engaging conference programs featuring keynote speakers and industry experts from diverse sectors.
- Assigned projects and tasks to ensure seamless operation before, during, and after conferences.
- Met with clients to identify their needs and propose tailored PR packages that boosted their business objectives.
- Presented comprehensive marketing plans and reports for each event to the Conference Manager.
- Coordinated sponsorship sales and marketing for assigned conferences and events.
Investment Advisor
Palton Morgan Holdings
Victoria Island, Nigeria
03.2022 - 09.2022
- Listen to client needs, critically evaluate investment options, and educate clients regarding the best investment decisions to make.
- Prospecting, building and retaining a client base.
- Regular site inspections on projects.
- Responding promptly to clients inquiries.
- Acknowledging and resolving clients complaints.
- Follow through on the investment actions approved by clients.
- Maintain proper documentation of investment actions taken on behalf of clients.
- Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing.
- Maintaining a positive, empathetic, and professional attitude toward clients at all times.
- Staying up-to-date on current investment products and markets.
- Preparation of weekly call plan/report.
Relationship Manager/ Financial Advisor
Page International Financial Services Limited
Ikoyi, Nigeria
12.2019 - 02.2022
- Credit data and financial statements analysis to determine credit worthiness.
- Credit Risk Underwritings.
- Performance and monitoring review.
- Special Credit Products Management.
- Risk Report Analysis.
- Worked on the development and the implementation of new sales performance metrics, conducted comprehensive competitor analysis and identified potential business opportunities.
- Initiate and follow up sales processes from initial contact phase till closure.
- Follow up loan repayment in accordance with repayment schedule.
- Supervised and work with direct sales executives to increase desk gross sales by 100%.
Customer Service Assistant/ Direct Sales Rep
Page International Financial Services Limited
Ikoyi, Nigeria
12.2018 - 12.2019
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
Graduate Assistant (NYSC)
Green Pasture Academy
Ijara Isin, Nigeria
05.2017 - 04.2018
- Administered test, evaluations and objectively analyzed students' performance.
- Developed and implemented an excellent teacher-student rapport for a class of 100 students.
- Reviewed and assisted with any material, including documents, reports, memos, briefings, presentations, etc. ensuring accuracy and completeness.
- Managed communications and correspondence (phone, voicemail, email, mail), responding when needed, bringing action items forward to appropriate individual's attention.
- Proactively contribute to office activities to ensure an efficient and cohesive team environment.
Office Assistant
Epp Books Service
Accra, Ghana
06.2016 - 08.2016
- Provided sales services to all customers.
- Ensured high levels of customer's satisfaction through excellent service.
- Built and maintained relationships with existing and new customers.
- Responded to customer's enquiry, complaints and escalated unresolved issues to the Manager.
- Prepared and submit daily store report capturing sales, customer feedback, achievements, etc.
Sales Manager
Paparellos Pub and Grill
Accra, Ghana
09.2012 - 12.2013
- Managed and resolved customer complaint and enquiries in a professional, friendly and helpful manner.
- Maintained ambience by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement; monitoring food presentation and service.
- Took customer reservations and monitored the quality and presentation of all food items, liaising with staff to ensure the same.
- Monitored deliveries and stock movement by keeping record of all purchases and sales.
Education
BBA - Human Resource Management
University of Cape Coast
Ghana 01.2012 - 06/2016
Skills
- Project Management
- Communication
- Customer Service
- Problem-Solving
- Financial Management
- Negotiation & Persuasion
- Analytical Skills
- Stress Management
- Office Management
- Digital Skills
Websites
Certification
- CRITICAL THINKING AND INNOVATIVE SKILLS (PHILIPS CONSULTING LIMITED)
- NEGOTIATION SKILLS (PHILIPS CONSULTING LIMITED)
- ART OF SELLING (PAGE FINANCIALS), IKOYI
- BASIC ACCOUNTING & FINANCE (PAGE FINANCIALS), IKOYI
- NATIONAL YOUTH SERVICE CORP (NYSC) CERTIFICATE
References
Available upon request.
Competencies Skills
- Project Management: Time, team, and resource management.
- Communication: Excellent verbal and written communication skills.
- Customer Service: Exceptional customer service and interpersonal skills.
- Problem-Solving: Strong decision-making and problem-solving abilities.
- Financial Management: Proficient in bookkeeping and cost management.
- Negotiation & Persuasion: Skilled negotiator with strong persuasion abilities.
- Analytical Skills: Excellent numerical and listening skills.
- Stress Management: Outstanding stress management skills.
- Office Management: Proficient in telephone etiquette and office equipment management.
- Digital Skills: Strong computer, technology, and social media knowledge.
Timeline
Sales Executive
Green Corp Africa
12.2024 - Current
Teamlead, Conferences and Events
Businessday Media Limited
01.2023 - 11.2024
Investment Advisor
Palton Morgan Holdings
03.2022 - 09.2022
Relationship Manager/ Financial Advisor
Page International Financial Services Limited
12.2019 - 02.2022
Customer Service Assistant/ Direct Sales Rep
Page International Financial Services Limited
12.2018 - 12.2019
Graduate Assistant (NYSC)
Green Pasture Academy
05.2017 - 04.2018
Office Assistant
Epp Books Service
06.2016 - 08.2016
Sales Manager
Paparellos Pub and Grill
09.2012 - 12.2013
BBA - Human Resource Management
University of Cape Coast
01.2012 - 06/2016