Nazik Abdullahi
Customer Success Specialist
Abuja
Summary
Customer-centric professional with 6+ years of experience in client relationship management, executive support, and process optimization. Adept at delivering high-quality service, streamlining communication, and enhancing user satisfaction in fast-paced environments. Proven success in onboarding, training, and supporting customers across digital platforms. Seeking to drive growth and retention in customer success roles through empathy, efficiency, and tech-savviness.
Overview
4
4
years of professional experience
Work History
Customer Success Specialist
1Password
12.2024 - 04.2025
- Delivered personalized support and onboarding for new users, ensuring seamless product adoption
- Monitored client accounts and responded to inquiries with a solution-first mindset
- Gathered and interpreted feedback to improve service delivery and user experience
- Worked closely with internal teams to address bugs, suggest improvements, and ensure client satisfaction
Executive Assistant to the CEO
Certifit Nigeria Limited
12.2020 - 12.2024
- Acted as a strategic liaison between executive leadership and external stakeholders
- Managed cross-border communication and sensitive information with high professionalism
- Oversaw travel planning, reporting, and stakeholder follow-up across multiple time zones
Education
B.Sc. - Mass Communication
Ahmadu Bello University
01.2016
Skills
Customer service
Data entry
Problem resolution
Client relations
Call center operations
Scheduling
Product knowledge
Appointment scheduling
Customer relationship management (CRM)
Technical support
CRM software proficiency
Websites
Professional Development
- Customer Service Fundamentals
- Intro to CRM Tools and SaaS Support
- Technical Support Fundamentals
- Google IT Support
Languages
English
Advanced (C1)
French
Elementary (A2)
Timeline
Customer Success Specialist
1Password
12.2024 - 04.2025
Executive Assistant to the CEO
Certifit Nigeria Limited
12.2020 - 12.2024
B.Sc. - Mass Communication
Ahmadu Bello University
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