Nasiru Nyenke
IT Support Officer
Abuja,Nigeria
Summary
Versatile Technical Support Officer skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
IT Technical Support Specialist
UGLYSON MEDIA
Abuja, Nigeria
03.2022 - Current
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and broadband internet.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to staff technical support needs.
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
IT Services Support Specialist
LimeFlutter
Abuja, Nigeria
03.2019 - 10.2020
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
IT Administrator
Bloomrydes
Abuja, Nigeria
05.2018 - 06.2020
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
- Developed multi-site IT execution strategies, aligning work orders at Number locations to effectively align available resources with historical service data.
- Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
- Developed and documented network policies, procedures and standards.
IT Technical Support Specialist
Accra Institute Of Technology
Accra, Ghana
07.2015 - 11.2017
- Providing technical support and assistance to faculty, staff, and students with IT-related issues.
- Troubleshooting hardware and software problems on desktops, laptops, printers, and other devices.
- Assisting users with login issues, password resets, and access permissions.
- Managing and responding to IT help desk tickets in a timely manner.
- Logging and tracking support requests and resolutions.
- Prioritizing and escalating issues as needed.
- Managing and implementing software updates and patches to ensure system security and stability.
Education
Bachelor of Science - Information Technology
Kwame Nkrumah University of Science And Technology
Ghana 02.2014 - 02.2018
Skills
Technical issues analysis
undefinedCertification
Google IT Support Professional Certificate
Timeline
IT Technical Support Specialist
UGLYSON MEDIA
03.2022 - Current
IT Services Support Specialist
LimeFlutter
03.2019 - 10.2020
IT Administrator
Bloomrydes
05.2018 - 06.2020
IT Technical Support Specialist
Accra Institute Of Technology
07.2015 - 11.2017
Bachelor of Science - Information Technology
Kwame Nkrumah University of Science And Technology
02.2014 - 02.2018
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