Nasir Chamo Muhammad
Travel Consultant
Kano
Summary
Results-driven Founder and CEO with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. With more than 14 years experience in the travel and tourism value chain with expertise particularly in organizing, coordinating and executing successful Hajj and Umrah operations.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
CEO
Nasaf Travels & Tours Ltd
Kano
06.2023 - Current
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
Specia Assistant To The Exec. Gov. Of Jigawa State
Jigawa State Government
Dutse
10.2022 - 05.2023
CEO/Managing Owner
Nasaf Travels & Tours Ltd
Kano
04.2014 - 10.2022
Travel Agency Manager
Himma Travels Ltd
Kano
01.2012 - 03.2014
- Worked closely with top executives and assistants to meet compliance with strict business schedules.
- Prepared necessary travel documentation for national and international trips to diverse locations.
- Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
- Managed [Number] business accounts with strong focus on achieving high levels of client praises and loyalty.
- Contributed to development and implementation of travel booking processes, procedures and systems to reduce costs by [Number]%.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Reservation & Ticketing Consultant
Skycare Travels Services Ltd
Kano
01.2010 - 01.2011
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Handled billing information over phone.
- Resolved various issues and discrepancies for customers.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Education
MBA - Human Resources Management
Bayero University
Kano 10.2010 - 12.2011
Executive Education - Corporate Governance
Lagos Business School
Lagos 06.2020 - 08.2020
Bachelor of Science - Business Administration
Bayero University,Kano
Kano 10.2004 - 01.2009
Diploma - Banking
Ahmadu Bello University
Zaria 09.1993 - 06.1996
Skills
Corporate leadership
Additional Information
OTHER ORGANIZATIONA EXPERIENCE:
- Association for Hajj and Umrah Operators (AHUON)
National Publicity Secretary 2021-Present
- Federation of Tourism Associations of Nigeria (FTAN)
Jigawa State Coordinator 2021-Present
- Association for Hajj and Umrah Operators (AHUON)
Northern Zonal Secretary 2021-2021
- National Association of Nigeria Travel Agencies ( NANTA )
Zonal Internal Auditor 2019-Present
Certification
IATA
Timeline
CEO
Nasaf Travels & Tours Ltd
06.2023 - Current
Specia Assistant To The Exec. Gov. Of Jigawa State
Jigawa State Government
10.2022 - 05.2023
IATA
03-2022
Executive Education - Corporate Governance
Lagos Business School
06.2020 - 08.2020
CEO/Managing Owner
Nasaf Travels & Tours Ltd
04.2014 - 10.2022
Travel Agency Manager
Himma Travels Ltd
01.2012 - 03.2014
MBA - Human Resources Management
Bayero University
10.2010 - 12.2011
Reservation & Ticketing Consultant
Skycare Travels Services Ltd
01.2010 - 01.2011
Bachelor of Science - Business Administration
Bayero University,Kano
10.2004 - 01.2009
Diploma - Banking
Ahmadu Bello University
09.1993 - 06.1996
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