Zendesk
NAOMI AGBO
CUSTOMER SUPPORT SPECIALIST
Summary
I am a service-oriented Customer Support Representative with over 5 years of experience in contact center operations, talking to customers over phone, e-mail, online chat and social media to resolve broad range of concerns I Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. I bring significant value to the team through my skills and experience. I am adaptable, resourceful, and capable of handling multiple responsibilities simultaneously. With a dedication to continuous improvement and a commitment to delivering exceptional results, I am confident in my ability to make a positive impact and contribute to the success of your team.
Overview
5
5
years of professional experience
4
4
Certifications
2
2
Languages
Work History
CUSTOMER CARE AND ADMINSITRATIVE SECETARY
ALLROUNDER UNIQUE VENTURES
ABUJA
10.2020 - Current
- I Implemented a new customer feedback system, resulting in a 20% increase in positive customer reviews
- I successfully upsold products to customers, resulting in an increased in average order value. I Achieved and maintained a high customer satisfaction rating consistently throughout my tenure
- I evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- I answered multi-line phone system and enthusiastically greeted callers.
CUSTOMER CARE REPRESENTATIVE
WONDANATION SOLUTIONS
ABUJA
01.2019 - 02.2020
- I assisted call-in customers with questions and orders.
- I resolved concerns with products or services to help with retention and drive sales.
- I addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- i helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- i logged call information and solutions provided into internal database.
Education
First Leaving School Certificate -
DIVINE HOPE INTERNATIONAL SCHOOL
ABUJA,NIGERIA 09.2005 - 07.2010
SSCE -
GOVERNMENT GIRLS' SECONDARY SCHOOL DUTSE
ABUJA,NIGERIA 09.2013 - 07.2016
Digital Marketing -
DIGITAL AD EXPERT
ONLINE 02.2023 - 04.2023
Technical Support Fundamental -
COURSERA
ONLINE 06.2023 - 08.2023
Skills
Trouble shooting skills
Problem-solving skills
Report writing
Organization
Verbal and written communication
Research and due diligence
Customer Relations
Schedule Management
Documentation and reporting
Accomplishments
- Collaborated with team of 10 in the development of company website
- Achieved 25% increase in sales through effective team work
Software
Hubspot
Certification
FIRST LEAVING SCHOOL
Timeline
COURSERA
08-2023
Technical Support Fundamental -
COURSERA
06.2023 - 08.2023
DIGITAL AD EXPERT
04-2023
Digital Marketing -
DIGITAL AD EXPERT
02.2023 - 04.2023
CUSTOMER CARE AND ADMINSITRATIVE SECETARY
ALLROUNDER UNIQUE VENTURES
10.2020 - Current
CUSTOMER CARE REPRESENTATIVE
WONDANATION SOLUTIONS
01.2019 - 02.2020
SSCE
07-2016
SSCE -
GOVERNMENT GIRLS' SECONDARY SCHOOL DUTSE
09.2013 - 07.2016
FIRST LEAVING SCHOOL
07-2010
First Leaving School Certificate -
DIVINE HOPE INTERNATIONAL SCHOOL
09.2005 - 07.2010