Nandita Pegu
Mumbai,India
Summary
Retail operations management expert with a proven track record in enhancing customer service and optimizing inventory control. Skilled in leading teams through effective training and mentoring programs. Focused on driving operational efficiency and delivering outstanding customer experiences to support organizational growth.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Senior Sales Officer
Tanishq (Owned by Titan Company)
Mumbai, Lower Parel Branch - Phoenix Palladium
04.2023 - Current
Senior Sales Officer
Tanishq (Owned by Titan Company)
Chennai, Cathedral Road Branch
02.2022 - 04.2023
- Oversaw team performance, ensuring achievement of sales targets.
- Delivered engaging sales presentations to secure client trust.
- Identified areas of improvement through regular performance analysis, improving overall productivity.
Cashier
Raymond (RTW & MTM) -Retail Hub
Chennai, Chennai
05.2019 - 04.2021
- Trained new cashiers on store policies and procedures to maintain standards.
- Maintained clean and organised workspace to ensure efficient service.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
Cashier
Zara
Chennai, Chennai
06.2016 - 12.2018
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Maintained clean and organised workspace to ensure efficient service.
- Managed queue effectively during peak hours for seamless checkout process.
- Greeted each customer warmly, creating a friendly shopping environment.
- Collaborated closely with store management for daily operations success.
Education
Bachelor of Arts - Economics
Guwahati University
India 04.2010 - 04.2013
Higher Secondary School - 12th Standard - Economics
Arya Vidyapeeth
India, Guwahati 05.2008 - 03.2010
Secondary School Leaving Certificate - X Standard -
Vidyapeeth High School
India, Assam 05.2007 - 04.2008
Skills
- Retail operations management
- Customer service excellence
- Inventory control
- Leadership development
- Training and mentoring
Timeline
Senior Sales Officer
Tanishq (Owned by Titan Company)
04.2023 - Current
Senior Sales Officer
Tanishq (Owned by Titan Company)
02.2022 - 04.2023
Cashier
Raymond (RTW & MTM) -Retail Hub
05.2019 - 04.2021
Cashier
Zara
06.2016 - 12.2018
Bachelor of Arts - Economics
Guwahati University
04.2010 - 04.2013
Higher Secondary School - 12th Standard - Economics
Arya Vidyapeeth
05.2008 - 03.2010
Secondary School Leaving Certificate - X Standard -
Vidyapeeth High School
05.2007 - 04.2008