Nana Firdaus Aminu Saad
IT Support
Lugbe Abuja,NG
Summary
Dedicated IT professional with expertise in customer service, project management, and digital communication. Committed to providing outstanding support and problem-solving with a focus on innovation and continuous learning. Seeking to leverage diverse skillset and drive for success in a dynamic role.
Dynamic ICT executive with strong analytical thinking skills and adaptability. Successfully managed internet operations and hardware maintenance, resulting in reduced downtime and improved efficiency. Ready to leverage technical expertise to drive innovative solutions.
Overview
8
8
years of professional experience
2023
2023
years of post-secondary education
Work History
Higher Executive Officer (ICT)
Federal Housing Authority
Abuja, NG
06.2022 - Current
- Collaborated with team members and department heads to implement digitization initiatives, including the scanning of 90% of physical documents into digital format, resulting in improved workflow efficiency and document accessibility.
- Spearheaded internet management operations, ensuring stable connectivity for staff and enabling seamless communication and data exchange.
- Maintained hardware and software, ensuring seamless operations and reduced downtime. Troubleshooted technical issues with advanced problem-solving skills, contributing to the successful deployment of IT initiatives.
Computer Teacher
Government Secondary School
Bakin Ado, NG
11.2021 - 11.2022
- Taught Computer Science classes, encompassing course planning, lesson delivery, assignment management, and exam marking.
- Designed engaging curriculums that accommodated diverse learning styles and fostered skill development in students.
- Implemented regular assessments and practical training sessions to evaluate student progress and maintain a high standard of learning outcomes.
Front Desk Assistant
FHA Mortgage bank
Abuja
01.2018 - 11.2019
- Greeted clients and visitors, ensuring a welcoming atmosphere at the mortgage bank.
- Managed incoming calls, directing inquiries to appropriate departments for efficient service.
- Scheduled appointments for loan officers, optimizing client engagement and workflow efficiency.
Education
PGD - Information Technology
National Open University
Abuja, Nigeria 11.2023 - 10.2025
HND - Computer Science
Kaduna Polytechnic
Kaduna, Nigeria 02.2019 - 10.2021
OND - Computer Science
Zungeru Polytechnic
Niger, Nigeria 09.2015 - 10.2017
GSSS Pyakasa
Abuja, NigeriaSkills
- Communication
- Analytical thinking
- Technical Proficiency
- Data entry
- Software and hardware management
Languages
Hausa
First Language
English
Proficient
C2
Arabic
Beginner
A1
Timeline
PGD - Information Technology
National Open University
11.2023 - 10.2025
Higher Executive Officer (ICT)
Federal Housing Authority
06.2022 - Current
Computer Teacher
Government Secondary School
11.2021 - 11.2022
HND - Computer Science
Kaduna Polytechnic
02.2019 - 10.2021
Front Desk Assistant
FHA Mortgage bank
01.2018 - 11.2019
OND - Computer Science
Zungeru Polytechnic
09.2015 - 10.2017
GSSS Pyakasa