Summary
Overview
Work History
Education
Skills
Personnal Information
Training & Workshop
Reference
Timeline
Generic

NANA AISHA MOHAMMED

Abuja,FCT

Summary

Punctual Manager with over 10 years working experience, looking to obtain position where outstanding communication and problem-solving talents can be fully utilised. Positive, ambitious and motivational. Proven background in providing supervision and development opportunities to associates.

hardworking, honest, loyal and committed. work efficiently with group of people to complete a given task. excellent in teamwork and multitasking.

Overview

18
18
years of professional experience
6021
6021
years of post-secondary education

Work History

Manager

CORPORATE AFFAIRS COMMISSION
Abuja, FCT
01.2012 - Current
  • Managed and monitored multidisciplinary teams, providing services to consistently exceed KPI targets.
  • Recruited and trained driven, dedicated team members, reducing staff turnover.
  • Designed employee incentives and recognition schemes to achieve team targets.
  • Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Designed and implemented flexible solutions to aid business efficiency and drive process improvements.

contract staff

CORPORATE AFFAIRS COMMISSION
Abuja, FCT
08.2009 - 01.2012
  • delisting of dormant companies
  • responsible for annual return notification through sending of letters to customers.
  • handling official correspondence.

Customer Care Agent

ZAIN NIGERIA TELECOMMUNUCATIONS(contract)
Abuja, FCT
07.2009 - 11.2009
  • Provided effective sales support, making outbound calls for special promotions.
  • Consistently maximised department efficiencies, maintaining up to date customer information to facilitate smooth processes.
  • Provided quality service to customers enquiring about the status of their mobile line and network, orders, and check order information.
  • Effectively communicated product offerings, educating customers about product benefits whilst providing excellent service, contributing to sales increase
  • Delivering a high level of customer service to 100+ customers daily through various contact points, including email, phone.

NYSC

CORPORATE AFFAIRS COMMISSION
Abuja, FCT
04.2007 - 03.2008
  • Delisting of default companies.
  • writing official letters to default companies.
  • handling official correspondence.

Education

MASTER OF ADMINISTRATION - MSC. PUBLIC POLICY ANALYSIS

NASARAWA STATE UNIVERSITY
KEFFI

POST GRADUATE DIPLOMA - PUBLIC POLICY AND ADMINISTRATION

BAYERO UNIVERSITY KANO
Kano, Kano State

Bachelor of Arts - ENGLISH

BAYERO UNIVERSITY KANO
Kano, Kano State

A-Levels -

FEDERAL GOVERNMENT COLLEGE
KWALI, ABUJA, FCT

PRIMARY SCHOOL LEAVING CERTIFICATE -

BAPTIST NURSERY/PRIMARY SCHOOL
Lokoja, Kogi State

Skills

  • Strategic decision-making
  • Resource optimisation
  • Product knowledge and integration
  • Customer relationship management
  • Performance development planning
  • Customer rapport
  • SMART goal setting
  • Resilience under pressure
  • Leadership skills

Personnal Information

  • Date of Birth : 3rd DEC, 1982.
  • State of Origin: KOGI
  • LGA : Lokoja LGA
  • Marrital Status: Married

Training & Workshop

  • Code of conduct bureau compliance training programme for public officers. May 2012.
  • Workplace diversity and respect training. october 2016.
  • Computer, internet & electronic document management system (eDMS). December 2012.
  • Customer service and relationship management training. July 2015.
  • Intensive training on SPU data entry. May 2021.
  • Digital transformation course. September 2021.
  • Digital record keeping and record management 2023.
  • Customer Satisfaction Strategies For Improved Service Delivery 2024

Reference

  • Dr Mustapha Ahmed Isa

        Bayero university kano.

         Dept of English,

         Faculty of Arts,

         Kano.

        TEL NO: 08035860600.

        


  • Sulaiman Bajini Mohammed

       Managing Director,

       Walcot Limited

       NO.11B, Hamza Abdullahi Close, Off Mamman Nasir, Asokoro;

        Abuja

        EMAIL: sulebm@gmail.com

        TEL NO: 080331447446.


  • Mary Tongo

      Head, Special Project Unit,

      Registrar General's office,

      Corporate Affairs Commission,

       Plot 420, Tigris Crescent, Maitama,

       abuja.

       EMAIL: mtongo@cac.gov.ng. 

       TEL NO: 08037219625





        




        






Timeline

Manager

CORPORATE AFFAIRS COMMISSION
01.2012 - Current

contract staff

CORPORATE AFFAIRS COMMISSION
08.2009 - 01.2012

Customer Care Agent

ZAIN NIGERIA TELECOMMUNUCATIONS(contract)
07.2009 - 11.2009

NYSC

CORPORATE AFFAIRS COMMISSION
04.2007 - 03.2008

MASTER OF ADMINISTRATION - MSC. PUBLIC POLICY ANALYSIS

NASARAWA STATE UNIVERSITY

POST GRADUATE DIPLOMA - PUBLIC POLICY AND ADMINISTRATION

BAYERO UNIVERSITY KANO

Bachelor of Arts - ENGLISH

BAYERO UNIVERSITY KANO

A-Levels -

FEDERAL GOVERNMENT COLLEGE

PRIMARY SCHOOL LEAVING CERTIFICATE -

BAPTIST NURSERY/PRIMARY SCHOOL

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