NAFISAT HASSAN
PAPA,OGUN STATE
Summary
Accomplished IT professional with expertise in IT security, technical support, and computer networking. Demonstrates strong capabilities in OS management, system administration, and IT infrastructure. Possesses comprehensive cybersecurity knowledge and experience with enterprise resource planning. Committed to leveraging skills to enhance organisational security and efficiency.
Overview
7
7
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
ERP/I.T SUPPORT SPECIALIST
BHN LOGISTICS LIMITED
LAGOS
2018.11 - 2026.04
- Help Desk Support: Respond to user inquiries and requests for technical assistance through various channels, such as phone, email, or chat. Address basic to complex technical issues and guide users in resolving them.
- Troubleshooting: Diagnose and resolve hardware, software, and network problems. Identify the root cause of issues and implement solutions to ensure minimal downtime.
- Software Installation and Configuration: Install, update, and configure software applications, operating systems, and drivers on users' computers. Ensure that software is correctly licensed and compliant.
- Hardware Maintenance: Maintain and troubleshoot hardware components, including computers, printers, scanners, and other peripherals. Replace or upgrade hardware as needed.
- Network Support: Assist in setting up and maintaining network infrastructure, including routers, switches, firewalls, and wireless access points. Troubleshoot network connectivity issues and ensure a stable and secure network environment.
- User Account Management: Create, modify, and delete user accounts, email addresses, and access permissions as necessary. Ensure data security and user access control.
- Data Backup and Recovery: Implement and manage data backup procedures to safeguard against data loss. Assist in data recovery efforts in case of data breaches or hardware failures.
- Security Maintenance: Monitor for security threats, such as malware, viruses, and phishing attempts. Implement security measures and educate users on best practices for online security.
- Documentation: Maintain accurate records of technical issues, solutions, and user requests. Create and update documentation for IT procedures and knowledge base articles.
- Remote Support: Providing technical assistance to remote users and using remote desktop tools to troubleshoot and resolve issues.
- User Training: Conducting training sessions or creating instructional materials to help users become more proficient with technology.
- Hardware and Software Procurement: Recommending and purchasing hardware and software.
ERP/I.T Support Specialist
BHN Logistics Limited
Lagos
2018.11 - 2026.04
- Help Desk Support: Respond to user inquiries and requests for technical assistance through various channels, such as phone, email, or chat. Address basic to complex technical issues and guide users in resolving them.
- Troubleshooting: Diagnose and resolve hardware, software, and network problems. Identify the root cause of issues and implement solutions to ensure minimal downtime.
- Software Installation and Configuration: Install, update, and configure software applications, operating systems, and drivers on users' computers. Ensure that software is correctly licensed and compliant.
- Hardware Maintenance: Maintain and troubleshoot hardware components, including computers, printers, scanners, and other peripherals. Replace or upgrade hardware as needed.
- Network Support: Assist in setting up and maintaining network infrastructure, including routers, switches, firewalls, and wireless access points. Troubleshoot network connectivity issues and ensure a stable and secure network environment.
- User Account Management: Create, modify, and delete user accounts, email addresses, and access permissions as necessary. Ensure data security and user access control.
- Data Backup and Recovery: Implement and manage data backup procedures to safeguard against data loss. Assist in data recovery efforts in case of data breaches or hardware failures.
- Security Maintenance: Monitor for security threats, such as malware, viruses, and phishing attempts. Implement security measures and educate users on best practices for online security.
- Documentation: Maintain accurate records of technical issues, solutions, and user requests. Create and update documentation for IT procedures and knowledge base articles.
- Remote Support: Providing technical assistance to remote users and using remote desktop tools to troubleshoot and resolve issues.
- User Training: Conducting training sessions or creating instructional materials to help users become more proficient with technology.
- Hardware and Software Procurement: Recommending and purchasing hardware and software.
Education
Higher National Diploma -
Gateway ICT Polytechnic
Ogun State 2016.01 - 2018.12
National Diploma - undefined
Gateway ICT Polytechnic Saapade
Ogun State 2012.09 - 2014.12
SSCE Certificate - undefined
Nawair-Ud-Deen Grammar School
2001.01 - 2007.01
Skills
- IT Security
- Technical Support
- Computer Networking
- OS Management
- Sys Admin And IT Infra
- Cybersecurity knowledge
- Enterprise Resource Planning
Certification
- Google IT Support-Coursera August 2023-September 2023
- Google Cybersecurity December 2023-February 2024
Personal Information
Title: IT SUPPORT SPECIALIST
Work preference
Work Type
Full timeInternshipLocation preference
HybridRemoteOn-siteTimeline
ERP/I.T SUPPORT SPECIALIST
BHN LOGISTICS LIMITED
2018.11 - 2026.04
ERP/I.T Support Specialist
BHN Logistics Limited
2018.11 - 2026.04
Higher National Diploma -
Gateway ICT Polytechnic
2016.01 - 2018.12
National Diploma - undefined
Gateway ICT Polytechnic Saapade
2012.09 - 2014.12
SSCE Certificate - undefined
Nawair-Ud-Deen Grammar School
2001.01 - 2007.01