Nafisah Isa
IT, AML/CFT, Application Support, Regulatory Compliance And Data Analyst
The District By Dantata Ahmadu Bello Way GwarinpaAbuja
Work Preference
Summary
Results driven IT specialist with 8 years of experience in anti money laundering (AML) solutions, application development, data analytics, and customer service. Proven ability to lead cross functional teams, deliver scalable solutions, and strengthen client relationships across Nigerian banks and fintechs. Skilled in leveraging data driven insights and AI enabled marketing to enhance security posture and improve customer experience. Deep knowledge of regulatory compliance (CBN, NFIU, EFCC, GDPR) across financial services.
Overview
10
10
years of professional experience
4
4
Certifications
4
4
Languages
Work History
Head, Application Support
SoftTech IT Solutions And Services
Lagos
12.2018 - Current
- Solution Delivery – Oversaw SoftAML application Deployment and support across 25 Nigerian banks and their subsidiaries in other African countries; reduced false-positive alerts by 50% through workflow optimization.
- Team Leadership – Managed a 14-member support team, conducting weekly knowledge-sharing sessions on cybersecurity best practices and AI-driven AML detection.
- Client Engagement – Conducted requirement-gathering workshops with multiple banks; secured 10-year service renewal contracts.
- Data Analytics – Developed SQL-based dashboards (Power BI) to monitor AML case trends, improving detection time from 48h to 12h.
- AI Marketing – Piloted a machine-learning model to segment high-risk customer profiles
- Cybersecurity – Implemented role-based access controls and regular vulnerability scans, achieving 100% compliance with CBN regulatory standards.
- Customer Service – Established a 24/7 support rota; maintained a 98% satisfaction rate in post-implementation surveys.
IT Support Personnel (NYSC)
Baze University
Abuja
12.2017 - 10.2018
- Provided L1/L2 support to 2,000+ users, resolving 95% of tickets within SLA.
- Managed university portal upgrades, integrating data analytics dashboards for enrollment reporting.
- Trained faculty on cybersecurity phishing awareness, reducing incident reports by 30%.
Junior Application Support Analyst
SoftTech IT Solutions And Services
Abuja
05.2016 - 10.2017
- Assisted in SoftAML deployment for Jaiz Bank and Unity Bank.
- Created custom reports using SQL and Excel; automated weekly AML scorecards.
- Conducted customer service training for 30+ client staff on issue logging and escalation.
Education
B.Tech (Honors) - Computer Science
Modibbo Adama University of Technology
Adamawa, Nigeria01-2017
Skills
Anti Money Laundering (AML) & Fraud Prevention
Application Development (C# NET, Oracle, SQL)
AI Enabled Marketing (predictive campaign modeling)
Customer Service (SLA management, issue resolution, stakeholder communication)
ETL/ELT Processes & Data Modeling
Regulatory Compliance (CBN, NFIU, EFCC, GDPR)
Data Analytics (SQL, Excel, Power BI, Tableau)
Cybersecurity (threat detection, risk assessment, security compliance)
Project & Team Leadership
Financial Reporting (IFRS, NGAAP, NFIU, EFASS)
Affiliations
Nigeria Computer Society, Associate Member
Certification
AI Marketing – Alison (2025)
Timeline
Head, Application Support
SoftTech IT Solutions And Services
12.2018 - Current
IT Support Personnel (NYSC)
Baze University
12.2017 - 10.2018
Junior Application Support Analyst
SoftTech IT Solutions And Services
05.2016 - 10.2017
B.Tech (Honors) - Computer Science
Modibbo Adama University of Technology
REGULATORY COMPLIANCE EXPERTISE
- CBN Regulations – Ensured SoftAML compliance with CBN AML/CFT guidelines
- NFIU Reporting – Automated NFIU STR/CTR filings
- CBN Reporting – Automated CBN FTR, PEP and Three-Tiered KYC, filings
- EFCC Reporting – Automated CTR. filings
- GDPR Alignment – Integrated data-privacy controls into SoftAML workflows for international client data handling.
KEY TASK HANDLED
- SoftAML Application Support – Supported and maintained SoftAML application in 25 Nigerian Banks & their subsidiaries.
- User Requirements Gathering – Elicited user requirements for application development and created optimized workflows from business processes.
- Oracle Application Framework (OAF) Solutions – Developed OAF solutions to enhance application functionality.
- Vendor Management – Managed vendor engagements for business suitability and continuity.
- Data Analysis – Analyzed data to identify trends and patterns, providing insights to improve AML solution.
- Supported registration and student management portal at Baze University.
- Technical Issue Diagnosis – Diagnosed and troubleshot technical issues for research and business requirements.
- Custom Report Generation – Generated and customized reports for SoftAML solution.
- Database Procedures – Designed database procedures for extracting AML data.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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PERSONAL PROFILE
- Nationality: Nigerian
- Gender: Female
Languages
English
Bilingual or Proficient (C2)