Nadia Audie NDOMBOUO
Operation Assistant/Executive Assistant
Douala
Summary
Accomplished team leader with consistent successful experiences in RMM UNIT. Highly adept at preparing team evaluations, increasing team performance and setting realistic benchmarks. Uniquely skilled at motivating assembly line associates to meet daily output goals. Strong abilities in business operations, work-force scheduling and time management.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Operation Assistant Team Leader (field Support)
International Organization for Migration (IOM)
11.2022 - Current
- ABOUT 714 REFUGEES ASSIST (FOR USA_358, FOR CANADA_159 FRANCE_197 FINLAND_02) AND 06 SELF PAY FOR RESETTLEMENT PROCESSED
- Assistance movements assigned in field operations related to the resettlement program (USA, CANADA, AUSTRALIA, FRANCE), to family reunification and selection mission formalities in coordination with Senior Operation Assistant
- Assistance in administrative process (support on visa/Laissez-passee process, Procurement, logistic and finance procedures and archiving) during Resettlement program
- Creating and maintaining a soft and/ or hard database of all refugees’ departures during resettlement operations in line with IOM’s standard of conduct and data protection; report on any challenges encountered
- 18 REFUGEE ESCORT MISSIONS FROM CAMPS (MINAWAO,TOUBORO, NGAOUNDERE, KENTZOU, BATOURI) TO TRANSIT/RESETTLEMENT SITES, NATIONAL /INTERNATIONAL (FRANCE/USA)
- ACTING AS INTERIM SENIOR OPERATIONS ASSISTANT AND NATIONAL OPERATIONS ASSISTANT
Migrant Assistant_Secretary of Chief of Mission
International Organization for Migration (IOM)
09.2017 - 11.2023
- Organization and management of missions, calendar and appointments/meetings of the Chief of Mission (CoM); by organize and prioritize his agenda of virtual/presential meetings, work sessions and others, while rationalizing the workload where possible; taking notes at CoM meetings and prepare a report to be share
- Administrative management of the Office of the Chief of Mission
- Drafting of correspondence and comments on behalf of the Chief of Mission (CoM) for signature if necessary and follow-up as required
- Welcome, identify, inform and guide visitors to the main office by providing instructions and precise information concerning IOM activities and in all other sub-offices
- Maintaining the list of phone extensions of staff, as well as mobile phones and the United Nations directory in Cameroon, addresses of government, international organizations, embassies and NGOs and others important contacts
- Receive, sort, process, prepare and distribute incoming & outgoing mail/diplomatic, and forward them to the relevant departments in complete confidentiality, if necessary
- Management of visa applications and residence permits of expatriate colleagues with the institutions issuing these documents
- Preparation and submission of mission orders, travel authorizations and request for payment; and follow-up of Daily Subsistence Allowance (DSA) payments for participants taking part in some activities
- Purchase of airline tickets for colleagues, partners and others; arrange hotel reservations at the request of staff, book vehicles for the reception at different places (airport, hotel, conference room…)
- Invoicing and payments of services, preparation of Petty Cash, disbursement Vouchers
- Preparation of files for the renewal of vehicle administrative documents of the Mission, and request of tax exemption for different international purchases (purchases of car, computer, securities equipment’s, medication…)
Migrant Service Assistant
IOM Yaoundé Office/Visa Application Center Service
01.2017 - 09.2017
- 100% OF MONITORING COMPLETED
- Organization and participation in monitoring missions to non-governmental organizations (NGOs) and government structures in order to verify the authenticity of certain administrative documents provided by migrants
- Participation in high-level national consultations: National Protection Working Group (NPG), Multisectoral Working Group (MTG), Operations Management Team (OMT), Multi Sector Country Team, Swap scorecard
- Follow up of exit visa issuance procedures for refugees and migrants with the Cameroonian Border Police Directorate (DPF) and the General Delegation for National Security (DGSN)
- Prepare and follow up of the procedures for issuing entry visas for international IOM staff to the Cameroonian Border Police Directorate (DPF) and the General Delegation for National Security (DGSN)
- Participation in the committee responsible for reviewing the procedure for the reference and care of children associated with the Boko Haram sect at the Ministry of Social Affairs (MINAS)
- Several participations in the meeting of the Cameroonian network of health data producers called 'Cameroon health Data Collaborative'
- Collection and delivery of mail
FIELD ASSISTANT
IOM – Garoua Boulai / Kentzou
06.2014 - 10.2015
- ABOUT 2000 THIRD COUNTRY NATIONALITIES (TCNS) ASSIST DURING THEIR EVACUATION TO THEIR COUNTRY OF ORIGIN WHICH ARE CHAD, NIGER, NIGERIA, MALI, BURKINA FASO, TOGO, SENEGAL ...etc
- Conduct of two (2) evacuation missions of TCNs by road in Chad as convoy leader; Preparation of travel manifests subsequently transmitted to the various embassies and local authorities; work in close collaboration with embassies and consulars to identify their nationals and provide all the information necessary for the establishment of new identification documents; basic support for TCNs including food and medical care during evacuation missions
- Participation in the various vaccination campaigns organized by the health authorities; advocacy with the French Red Cross for the care of TCNs sick after the departure of Doctors Without Borders (DWB); Follow-up of the most vulnerable cases (pregnant or breastfeeding women, the elderly, non-accompanied children...etc) as a priority
- Management of the IOM transit camp in Garoua Boulai according to humanitarian standards; interviews and registration of TCNs in the database; support for TCNs upon arrival at the transit center (accommodation, food, free medical care), distribution of World Food Programme (WFP) ration to TCNs with the support of the Cameroon Red Cross; distribution of nons foods item (NFIs) to TCNs
- Sending weekly reports on activities carried out in Garoua Boulai to Yaoundé to consolidate the general report to be sent to Geneva
- Holding meetings with development partners, administrative authorities and donors on the management of the migration crisis
- Ad hoc report on the security situation both in the Eastern Region in general and in the city of Garoua Boulai the transit site in particular
- Elaboration and monitoring of the budget; collection and disbursement of funds allocated to the site, tracking of expenses and payments; preparation of financial reports and balance sheets and forwarding of the various statements to the Yaoundé office
- Management of the personal file; administrative and logistics; inventory in the transit camp and IOM office in Garoua Boulai and Kentzou
INTERNSHIP
IOM Yaoundé office
YAOUNDE, CAMEROUN
02.2014 - 06.2014
- ABOUT 150 CASES OF ASSISTANCE VOLUNTARY RETURNED AND REINTEGRATION (AVRR) PROCESSED
- Receipt of returns Cameroonian volunteers from North Africa, West Africa from Europe and Asia; interview, registration, information and orientation of returnees in the framework of the AVRR project
- Set-up, transfer and monitoring of returnee projects, preparation of finance documents (purchase requisition form, bids analysis, purchase order and payment request) for the financing of said projects
- Monitoring of these projects
- ABOUT 50 CASES OF RESETTLEMENT TREATED (USA, CANADA...)
- Establishment of the various exit permits for migrants, follow-up of applications for entry visas from the border police authorities; provision of airport assistance to migrants, returnees and refugees
- Petty cash keeping of the Yaoundé-Cameroun office, tracking expenses and payments, preparation of the petty cash financial report and Collection and delivery of mail
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Enabled more organized inventory system by cataloging company assets.
- Participated in planning and execution of community outreach programs, strengthening community relations.
- Supported financial forecasting by accurately processing expense reports.
OPERATIONS CONTROLLER
EXPRESS UNION S.A
03.2009 - 07.2010
- ABOUT 4000 TRANSACTIONS PROCESSED
- Processing of money sending and withdrawal operations at the counter
- Verification of the authenticity of money sending, withdrawal and savings operations in the gesuni and e-money application
- Drafting of procedures and work instructions
- Entry of a report showing all weekly, monthly and annual activities
Education
J.D. - PUBLIC LAW
University of Yaoundé II-Soa
YAOUNDE 09.2006 - 01.2007
M.D. - Fundamental Law
University of Yaoundé II-Soa
YAOUNDE 09.2004 - 01.2006
Skills
- Good knowledge and practice of IOM procedures
- Field support in IOM activities
- Interpersonal skills and ease of integration
- Sense of listening
- Communication
- Negotiation
- Strategic and operational planning
- Computer office automation
- Good knowledge of General Administration
Salesforce
Motivational leadership
Performance monitoring
Microsoft Office Suite
Certification
I certify in good conscience and on the basis of the documents in my possession that the above information provided is accurate and verifiable.
Academic Training
- Degree in Public Law, University of Yaoundé II-Soa, 2007
- DEUG in Fundamental Law, 2006
Personal Information
- Dependents: 1
- Date of Birth: 11/07/85
- Marital Status: Married
Training
- 2017, Training on 'BASIC AND ADVANCE SECURITY IN THE FIELD', UNDSS
- 2024, IFAK TRAINING, UNDSS
- 2024, SSAFE TRAINING, UNDSS
- 2024, PSEA, UNDSS
- 2017, Attendance of TRAINING WORKSHOP addressed to GTG members: Gender mainstreaming, gender analysis, mainstreaming gender in UNDAF, articulation of GEWE promotion in UNDAF matrix (outcomes, outputs and indicators), UNDP
- 2017, Training on 'I KNOW GENDER', ONUFEMMES
- 2017, ETHICS AND CONDUCT AT IOM: the value we share, OIM
- 2018, Vocational qualifying training in Accounting Secretariat, ICORP TRAINING CENTER
- 2022, Retraining on administrative procedures, processing of exemption files, visa applications and other requests for privileges, MINREX
- 2023, Best Practices in the Prevention of Fraud and Misconduct, OIM
- 2023, AAP ONLINE TRAINING, OIM
- 2023, Disability Inclusion TRAINING, OIM
- 2023, Data protection principle Training, OIM
- 2023, SOGIESC and Migration Training, OIM
- 2023, Training on 'I KNOW GENDER 16', ONUFEMMES
- 2023, IOM Movement Operations Escort Training, IOM
- 2024, ADVANCE COMMUNICATION, OIM
- 2024, Standard Operating Procedure to Facilitate IOM Movement: Planning, Booking, and Coordination, OIM
Timeline
Operation Assistant Team Leader (field Support)
International Organization for Migration (IOM)
11.2022 - Current
Migrant Assistant_Secretary of Chief of Mission
International Organization for Migration (IOM)
09.2017 - 11.2023
Migrant Service Assistant
IOM Yaoundé Office/Visa Application Center Service
01.2017 - 09.2017
FIELD ASSISTANT
IOM – Garoua Boulai / Kentzou
06.2014 - 10.2015
INTERNSHIP
IOM Yaoundé office
02.2014 - 06.2014
OPERATIONS CONTROLLER
EXPRESS UNION S.A
03.2009 - 07.2010
J.D. - PUBLIC LAW
University of Yaoundé II-Soa
09.2006 - 01.2007
M.D. - Fundamental Law
University of Yaoundé II-Soa
09.2004 - 01.2006
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