Mustapha Umar

Provide high-level strategic advice and recommendations to the government on ICT policies, initiatives, and technology adoption to drive digital transformation.

• overseeing a team of sales professionals and ensuring that the company's products or services are effectively promoted and sold to customers. This role typically involves.E
• nsuring high-quality customer service by addressing customer inquiries, resolving issues, and maintaining customer relationships.
• Developing and implementing sales strategies to achieve revenue targets and market growth.

• Customer Interaction: Handle inbound and outbound customer calls, emails, and chats professionally and courteously.
• Issue Resolution: Investigate and resolve customer inquiries, concerns, and technical issues related to telecommunications services, such as network problems, billing discrepancies, and service disruptions.
• Product Knowledge: Maintain up-to-date knowledge of company products, services, and promotions to assist customers effectively.

• Technical Support: Provide prompt and effective technical support to end-users experiencing hardware or software issues related to telecommunications devices, such as smartphones, tablets, routers, and set-top boxes.

• Issue Resolution: Diagnose and troubleshoot hardware and software problems, ensuring timely resolution and minimal downtime for end-users.
• Device Configuration: Configure and set up telecommunications devices for end-users, including network connectivity, email, and application installations.
• Security: Implement and enforce security measures to protect end-user devices and data, including antivirus software, firewalls, and encryption.
• Software Updates: Monitor and manage software updates, patches, and upgrades for end-user devices to ensure they are up-to-date and secure.

• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
• Graded and evaluated student assignments, papers, and course work.
• Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.

• Developed and delivered engaging sales presentations to convey product benefits.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Retained excellent client satisfaction ratings through outstanding service delivery.