Summary
Overview
Work history
Education
Skills
Additional Information
Timeline
Generic

JANE-PORTIA ADZO ABDUL

Accra,Ghana

Summary

A dedicated and goal- oriented professional with experience in Bank cards business, banking operations and business administration. Having proven people management skills, with the ability to manage performance and motivate staff on an individual and team level.

I have excellent communication and leadership skills with customer satisfaction my priority.

Overview

15
15
years of professional experience

Work history

Settlement and Reconciliation Officer

Network International
Accra, Ghana
11.2024 - Current

· Reconcile End of Day reports for cardholder transactions against Scheme reports.

· Match internally issued daily reports for issuer banks and cardholder transactions.

· Match and validate 'General Ledger' for Acquirer & Issuing banks on daily basis with payment system transactions report to ensure all transactions have been posted accurately.

· Check Outgoing transactions for all Acquiring and Issuing POS to ensure accurate presentment and collection.

· Investigate errors received from Schemes in coordination with the related banks.

· Assist client banks with any queries related to Settlement processes.

· Report and follow through with concerned teams (internally/externally) to resolve all errors.

· Review cardholders’ statements to ensure all transactions are correctly reflected.

· Support the testing and implementation of new payment systems before its launch.

Assistant Banking Officer, Team Leader

Zenith Bank Ghana Limited
01.2021 - Current
  • Perform several settlement related tasks including:
  • Callover review
  • Review of mastercard end of day settlement
  • Review of merchant acquiring transactions
  • Cards settlement and Reconciliation
  • Manage Interbank digital instant transfer settlement and reconciliation
  • Dispute resolution
  • Act as unit head in the absence of head of setlement

Senior Executive Assistant

Zenith Bank Ghana Limited
01.2015 - 01.2021
  • Merchant Acquiring settlement and reconciliation
  • Reconciliation of Card-related Accounts (ATM / POS / WEB)
  • Clearing and Settlement of card transactions - ATM and POS/Web (Domestic and International)
  • Initiating and processing Issuer and Acquirer disputes (Chargebacks, Refunds, Representments, Arbitrations.

Executive Assistant

Zenith Bank Ghana Limited
01.2011 - 01.2014
  • Reconciliation of Bank wide ATM suspense accounts
  • Card and Pin production
  • Processing Electronic funds for merchants and Clients
  • Manual transactions processing

National Service Personnel

Zenith Bank Ghana Limited
01.2010 - 01.2011
  • Reconciliation of Bank wide ATM suspense accounts

Education

MSC - Supply Chain Management

Coventry University
2015

BBA - Human Resource Management

Central University College, university of Cape
2010

Required On The Job Training

Training

Skills

Hands on Experience in using:

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Core Banking Software
  • Phoenix / Ethix
  • FX/FC Manager
  • SWIFT
  • CashPro
  • FIMI / XPATH
  • FileZilla

Cards Management Software

  • TWCMS / TWONLINE
  • Postilion
  • Merchant Lite
  • Alfresco
  • JIRA

Additional Information

  • HOBBIES READING COOKING COUNSELLING TRAVELLING AND TOURING SWIMMING
  • Personal Effectiveness, Mastery and Personal Financial Planning

Timeline

Settlement and Reconciliation Officer

Network International
11.2024 - Current

Assistant Banking Officer, Team Leader

Zenith Bank Ghana Limited
01.2021 - Current

Senior Executive Assistant

Zenith Bank Ghana Limited
01.2015 - 01.2021

Executive Assistant

Zenith Bank Ghana Limited
01.2011 - 01.2014

National Service Personnel

Zenith Bank Ghana Limited
01.2010 - 01.2011

BBA - Human Resource Management

Central University College, university of Cape

MSC - Supply Chain Management

Coventry University

Required On The Job Training

Training
JANE-PORTIA ADZO ABDUL