Musa Otun
3 Trimnell Street, Aguda, Lagos
Summary
Highly skilled IT professional with a background in systems administration, maintenance and end-user training. Accomplished in designing solutions to achieve software compatibility and streamline system upgrades and installations. Talented in administering and maintaining complex avionics systems, including Microsoft operating systems, servers and specialized logistics software. Seeking to leverage comprehensive IT experience with a respected organization that values hard work, strategic thinking and results.
Overview
9
9
years of professional experience
Work History
IT Systems Administrator
WAKANOW.COM LTD.
Lagos
12.2019 - Current
- Directed installation, maintenance and reporting for servers and systems, triaging service calls and prioritizing tickets based on related technical factors.
- Maintained disk storage by verifying and preserving terabytes across physical locations.
- Spearheaded automation of several system administration functions, reducing required billable hours of intervention.
- Installed and supported hardware and software, including desktops, servers and printers.
- Worked closely with end users to solve problems related to hardware and software.
- Managed employee access, including security roles and permissions.
- Supported various operating systems and server technologies.
- Researched, recommended, configured and supported hardware and software for multiple departments.
- Performed routine troubleshooting and network monitoring.
- Created manuals and other documentation for use in new employee training classes.
- Maintained documentation on configurations and maintenance using component labeling and technical diagrams.
- Worked independently while coordinating project work and support functions with other team members.
- Assessed expenses and planned projects to control spending and stay within budget.
- Developed and implemented security policies, procedures, and best practices for data storage and access.
- Conducted regular vulnerability assessments to identify potential threats to data security.
- Ensured the accuracy of audit trails and system logs.
- Performed periodic risk assessments of existing infrastructure and identified areas for improvement.
IT Support Officer
WAKANOW.COM LTD.
Lagos
02.2015 - 11.2019
- Communicated complex technical information in user-friendly ways to both technical and non-technical customers.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Supported new infrastructure planning and deployment to meet organizational expectations.
- Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
- Installed and supported desktop software titles and add-ons.
- Adhered to internal IT policies on user credentialing to support access management of digital assets.
- Removed and replaced old hardware during routine upgrades and system repairs.
- Maintained accurate inventory of owned and new equipment to support availability of replacement parts when needed.
- Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Devised incisive workarounds and resolutions for IT-related problems.
- Mentored other technologists and support professionals to provide professional development and skill enhancement.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Streamlined operational efficiencies by providing timely computer diagnosis and repair.
Education
Bachelor of Science - Computer And Information Science
Lead City University
Ibadan, Nigeria06.2013
West African Examinations Council - WAEC
Government College Ibadan
Nigeria07.2005
Skills
- Computer systems installation
- Windows server administration
- Disaster recovery procedures
- Performance improvements
- Network repairs and maintenance
- Infrastructure planning
- Business development support
- Technical Troubleshooting
- Hardware diagnostics
- Business continuity planning
- Cloud services (Google and Azure cloud)
- Firewall administration
- Selenium
Languages
English
First Language
English
Proficient
C2
Yoruba
Advanced
C1
Hausa
Advanced
C1
Timeline
IT Systems Administrator
WAKANOW.COM LTD.
12.2019 - Current
IT Support Officer
WAKANOW.COM LTD.
02.2015 - 11.2019
Bachelor of Science - Computer And Information Science
Lead City University
West African Examinations Council - WAEC
Government College Ibadan
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