Musa Idris
Lagos,LA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Motivated and talented Operations Research Analyst bringing cutting-edge Big Data and Data Science tools and methods to complex business problems. Offering highly analytical mindset and strong project management skills across strategy, capacity planning and scheduling areas. Friendly and approachable with excellent communication and leadership skills.
Overview
22
22
years of professional experience
11
11
years of post-secondary education
Work History
Customer Service Agent
Charlie papas Sierra Nigeria Limited
, Lagos
01.2003 - 01.2018
- Excellent
- Eamwork and Collaboration
- Xcellent
- Nventory purchasing
- Xcellent
- Dministrative support, Entered customer interaction details in sales system to track requests, document problems and record solutions offered,
- Educated clients on account services and resolved client inquiries regarding statement information and account balances
- Provided primary customer support to internal and external customers
- Contributed to company achieving and holding industry- leading customer service ratings
- Adapted to new applications and maintained knowledge of current technologies
- Maintained accurate and current customer account data with manual forms processing and digital information updates,
- Achieved high satisfaction rating through proactive one- call resolutions of customer issues.
Operations Assistant Intern
Ginjaa
, Lagos
01.2009 - 01.2016
- Documentation and reporting
- Eptemb-
- Anuary
- Xcellent
- Omplaint resolution
- Xcellent
- Utstanding communication skills, Designed plans to improve operations and suggested changes to Systems for overall organization,
- Generated reports of findings to help management with making key decisions,
- Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws
- Assisted data aggregation, billing and transactions for data and account aggregation,
- Prepared maintenance and compliance reports for executive Summaries and presentations,
- Analyzed and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution
- Xcellent
- Ecordkeeping strengths
- Xcellent
- Icrosoft Office Suite proficiency
- Xcellent
Education
Diploma - Law: Law
Ahmodu Bello University
Zaria, Kaduna State 04.2018 - 09.2021
National Diploma - Public Administration
Kwara State Polytechnic
Ilorin, Kwara State 03.2014 - 08.2016
SSCE -
Ansar-ud-Deen Senior High School, Falolu
Surulere, Lagos State 09.2008 - 04.2014
Skills
Complaint resolution
undefinedHobbies
Reading, playing game, exploring, meeting new people
Timeline
Diploma - Law: Law
Ahmodu Bello University
04.2018 - 09.2021
National Diploma - Public Administration
Kwara State Polytechnic
03.2014 - 08.2016
Operations Assistant Intern
Ginjaa
01.2009 - 01.2016
SSCE -
Ansar-ud-Deen Senior High School, Falolu
09.2008 - 04.2014
Customer Service Agent
Charlie papas Sierra Nigeria Limited
01.2003 - 01.2018
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