Onyeka Herbert Muoneke
Jos,PL
Summary
A self-starter with a positive and optimistic attitude to work, extremely productive in most environments. Responsible and reliable customer and administrative service personnel, manages day-to-day reception duties, answering phones, fielding inquiries and responding to emails. Skilled at providing direct support in word processing, data entry and filing documents. Possesses strong problem-solving skills, attention to detail and capacity to multitask while meeting tight deadlines.
Overview
8
8
years of professional experience
Work History
Transaction Officer
ACCESS BANK
01.2019 - Current
- Increased customer satisfaction by providing prompt, accurate, and personalized service during transactions.
- Maintained confidentiality of sensitive information, adhering strictly to company policies regarding data protection and privacy.
- Managed high-volume transactions effectively, maintaining accuracy and speed in a fast-paced environment.
- Played a key role in successful audits by ensuring all required documentation was accurate, complete, and readily available for review.
- Collaborated with team members to develop strategies for improving overall transaction management.
- Participated in regular professional development opportunities, staying informed on industry trends and best practices to enhance job performance.
ADMINISTRATIVE STAFF (WASH)
SHENDAM L.G.A COUNCIL
01.2017 - 01.2018
- Maintained strict confidentiality while handling sensitive information related to employee records, financial data, and company policies.
- Aided in policy/procedure development by researching industry best practices and collaborating with cross-functional teams to ensure alignment with company objectives.
- Boosted morale and fostered a positive work environment by coordinating team-building activities and recognizing staff achievements.
- Facilitated the timely completion of projects by tracking deadlines, prioritizing tasks, and collaborating with cross-functional teams.
Education
Higher national diploma (HND) - public administration
01.2016
NATIONAL DIPLOMA - Public Administration
01.2013
ST. Charles lwanga int'l secondary school -
01.2010
Our lady's model Nursery, primary school -
01.2004
Skills
- Telephone assistance
- Support Services
- Office Equipment Maintenance
- Meeting Coordination
- Microsoft Office
- Check-ins
- Report Generation
- Employee Communications
- Customer relations and communications
- Records Management
- Administrative Support
Certificatesofservice
- Certificate of Honor, As the most creative teacher, 2019
- Certificate of Service, With the NATIONAL YOUTH SERVICE CORPS (NYSC), 2018
Skillsandcompetence
- Good Communication and Analytical Skills
- Computer and Internet Savvy
- Time Management
- Tasks Management
- Finance Management
- Cultural Diversity
- Marketing and Organizational Skills
- Highly proactive and result-oriented
- Ability to work under no supervision
- Ability to lead an effective and productive team
Personal Information
- Date of Birth: 07/20/93
- Gender: MALE
- Religion: CHRISTIANITY
References
- Mr. Leeman Francis, Lecturer, University of Jos, Plateau State, +234(703)008-5434
- Mr. Chinedu Agha, Branch Manager Access Bank, Katako Mini Branch +234(803)297-6302
Hobbies and Interests
- Surfing the Internet
- Event Management
- Playing Football: favorite position Attacking midfielder
- Music
- Humanitarian service
- Public Speaking
Languages
Igbo
Native language
English
Proficient
C2
Timeline
Transaction Officer - ACCESS BANK
01.2019 - Current
ADMINISTRATIVE STAFF (WASH) - SHENDAM L.G.A COUNCIL
01.2017 - 01.2018
Federal Polytechnic Nekede - Higher national diploma (HND), public administration
Federal Polytechnic Nekede - NATIONAL DIPLOMA, Public Administration
ST. Charles lwanga int'l secondary school - ST. Charles lwanga int'l secondary school,
Our lady's model Nursery, primary school - Our lady's model Nursery, primary school,
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