MUNACHI OGBONNA
Hospitality | Operations|Projects
Lekki Peninsula, Lagos,Nigeria
Summary
Focused business operator with over a decade of success in developing high performing service-oriented teams.
Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth.
Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Co-founder
TappyQR
Lagos
03.2023 - Current
- Led product design and go-to-market strategy
- Business strategy implementation, R&D lead and product adoption
- Provided documentation of all processes to comply with statutory regulations and company policies.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Managed financial operations and investments to maximize profits and minimize costs.
Senior Regional Partner Operations, Africa
Kanopii Inc.
Calgary
01.2023 - 05.2023
- Identified appropriate marketing channels and target customers for campaigns.
- Evaluated performance, adjusted strategies, and maintained agile, sustainable operations
- Drive partnerships, led build and design for customized app offers for my region.
- Established and managed relationships with external data providers and research vendors.
General Manager
BATURE BREWERY
Lagos
01.2022 - 11.2022
- Set and enforced and optimized internal policies to maintain responsiveness to demands
- Restructured operational policies and processes by making use of cost and time efficient tools that improved company overall growth month on month.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and contract details.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
General Manager
AFRICAWORKS
Lagos
06.2021 - 12.2021
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Managed budget implementations, employee evaluations, and contract details.
Head of Operations
FIBRE LIFESTYLE TECHNOLOGIES
Lagos
07.2019 - 06.2021
- Increased company profit margins on property management by reducing overheads in R&M by 75%.
- Increased demand generation, customer conversions and retention of customers/tenants by 90%.
- Restructured operational policies and processes by making use of cost and time efficient tech tools that improved company overall growth year on year.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Co-founder
GRAVITY HOSPITALITY LLC
Lagos
05.2017 - 06.2019
- Developed and prepared flexible business modules, that aligns to financial and hospitality requirements of Gravity's clients in cohesive and streamlined network.
- Established, enforced, and updated policies to keep business agile and responsive to changing market conditions.
- Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
Head of Operations
GENESIS GROUP
Lagos
12.2016 - 04.2017
- Oversaw all Genesis Deluxe Cinemas across Nigeria and ensure optimum employee and revenue yield resulting to 20% improvement in revenue in first quarter of 2017.
- Initiated bi-monthly operational budgets for each department to reduce downtime from funding requests.
- Managed day to day business operations of Sojourner Hotel by Genesis Ikeja.
- Prepared financial budgets that aligned with annual projected business revenue targets of hotel.
Group General Manager
FAHRENHEIT HOSPITALITY LLC
Lagos
08.2014 - 11.2016
- Implemented strategic cost control measures and ensured lowest staff turnover on record and reduced overheads.
- Oversight function for hotel pre-openings - from reconstruction, re-fitting to full operations.
- Directly formulated and administered company policies, directing, and coordinating all divisional department activities to develop and implement long-range goals and to meet business and profitability growth objectives.
- Developed, reviewed, updated, and implemented business strategic planning, including sales, financial performance, and new brand development approach.
Business Development Manager
FAHRENHEIT HOSPITALITY LLC
Lagos
10.2012 - 08.2014
- Increased development and distribution of FHL's portfolio of hotels, by adding new private hotel owners to FHL's portfolio of hotels equivalent to 45% portfolio increase.
- Negotiated management contracts, website development for individual hotels and OTAs liaison for the company.
- Project managed pre-opening of FHL brand hotels across Nigeria, overseeing and ensuring compliance to FHL day to day standard operating procedures.
- Directed successful SEO and link-building campaign to increase website's credibility and drive traffic.
- Negotiated and closed long-term agreements with new clients in assigned territory.
Services Manager
Radisson Anchorage Hotel
Lagos
10.2010 - 02.2012
- Supervised and participated in prompt and courteous check-in, check-out of guests
- Ran credit check reports and analyzed it for possible doubtful accounts
- Ensured front office employees utilize yield management to maximize room revenue
- Defined and documented office procedures, using updated SOPs to provide on the job training for all front office team members.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Education
Bachelor of Science - Geography
University Of Nigeria
02.2002 - 03.2007
Skills
Tech adoption and implementationundefined
Timeline
Co-founder
TappyQR
03.2023 - Current
Senior Regional Partner Operations, Africa
Kanopii Inc.
01.2023 - 05.2023
General Manager
BATURE BREWERY
01.2022 - 11.2022
General Manager
AFRICAWORKS
06.2021 - 12.2021
Head of Operations
FIBRE LIFESTYLE TECHNOLOGIES
07.2019 - 06.2021
Co-founder
GRAVITY HOSPITALITY LLC
05.2017 - 06.2019
Head of Operations
GENESIS GROUP
12.2016 - 04.2017
Group General Manager
FAHRENHEIT HOSPITALITY LLC
08.2014 - 11.2016
Business Development Manager
FAHRENHEIT HOSPITALITY LLC
10.2012 - 08.2014
Services Manager
Radisson Anchorage Hotel
10.2010 - 02.2012
Bachelor of Science - Geography
University Of Nigeria
02.2002 - 03.2007
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