Mukaila Ilufemiloye

• Assisted customers by addressing inquiries and resolving issues to enhance satisfaction.
• Processed orders and returns efficiently to streamline customer transactions.
• Collaborated with team members to improve service delivery and maintain high standards.
• Documented customer interactions accurately to support future reference and service enhancements.
• Advised customers on product features and promotions to facilitate informed purchasing decisions.
• Trained new staff on operational procedures and customer service best practices.
• Utilised various software systems to track customer interactions and monitor service quality.
• Managed difficult customer situations with empathy and professionalism to restore trust.

Supported site engineers through surveying, load measurements, and safety inspections.

Applied physics principles to assess construction methods effectively.

Prepared daily reports while assisting in resource scheduling for on-site tasks.

Operated tools and equipment to facilitate structural assembly under safety protocols.

Collaborated with contractors and teams to resolve technical issues efficiently.

Ensured structural accuracy and compliance by working closely with engineers and site managers.

Assisted in surveying, measurements, and interpreting technical blueprints accurately.

Coordinated team efforts to manage deadlines and maintain workflow efficiency.

Supervised daily sawmill operations, including production scheduling, equipment maintenance, and workforce coordination.

Managed a team of (14) employees, assigning tasks to optimize productivity while maintaining safety standards.

Oversaw the processing of raw timber into finished products, ensuring quality control and meeting customer specifications.

Implemented preventive maintenance programs, reducing machine downtime and repair costs.

Enforced workplace safety protocols and conducted regular training sessions to maintain compliance with regulations.

Monitored inventory levels of raw materials and finished products, coordinating with suppliers and distributors to ensure steady supply chains.

Introduced efficiency improvements that increased production output and reduce waste.

Prepared operational and financial reports for senior management to support strategic decision-making.

• Supervised daily operations to ensure exceptional guest experiences and satisfaction.
• Trained and mentored junior staff on hotel policies and customer service standards.
• Coordinated with various departments to streamline processes and enhance service delivery.
• Resolved guest complaints and inquiries efficiently to maintain positive relationships.
• Monitored inventory levels and ordered supplies to ensure smooth hotel operations.
• Ensured pristine room conditions to enhance guest comfort.