Summary
Overview
Work History
Education
Skills
Languages
Software
Timeline
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MUJEEB NAJEEM

MUJEEB NAJEEM

Offa

Summary

Results-driven Digital Marketing and Client Success Manager with 3+ years of experience in e-commerce, healthcare, and service-based industries. Successfully managed up to 15 concurrent client accounts, implementing strategic marketing plans, onboarding new clients, conducting bi-weekly performance reviews, and driving upsells. Proficient in analyzing complex KPI data to provide clear insights. Maintains a rapid response time of less than 3 hours and keeps churn rate below 8%. Committed to building long-term client relationships and maximizing business growth.

Overview

3
3
years of professional experience

Work History

PPC Specialist & Social Media Marketing Manager

The 4 Doctor Company
09.2024 - 02.2025
  • Company Overview: The 4 Doctor Company – Dental Clinic
  • Led pay-per-click advertising campaigns across Google Ads and social media platforms, increasing lead generation for dental services by 50%.
  • Managed content strategy and brand presence across social media platforms, increasing customer engagement by 40% and leading to higher appointment bookings.
  • Monitored and optimized advertising performance using Google Tag Manager, Google Analytics, and Amplitude, resulting in a 30% efficiency improvement while maintaining strong conversion rates.
  • The 4 Doctor Company – Dental Clinic

Digital Marketing Manager

PETstock
04.2023 - 02.2024
  • Company Overview: Shopify-based eCommerce pet store specializing in premium pet products.
  • Developed and executed comprehensive digital marketing campaigns across SEO, social media, and email marketing, driving engagement and brand growth.
  • Managed paid advertising campaigns across Facebook, Instagram, TikTok, and Pinterest, optimizing performance to increase profitability and ad efficiency.
  • Conducted keyword research and implemented SEO strategies to enhance website visibility, resulting in a 65% increase in traffic.
  • Implemented email marketing automation to nurture leads and increase customer retention.
  • Analyzed performance metrics using Google Analytics, Google Tag Manager, and Meta Insights to drive data-informed marketing decisions.
  • Shopify-based eCommerce pet store specializing in premium pet products.

Marketing Manager

bytten
07.2022 - 03.2024
  • Company Overview: An online Shopify store specializing in premium and stylish watches.
  • Managed social media marketing across Facebook, Instagram, TikTok, Pinterest, and Twitter, driving audience growth and increasing engagement by 37%.
  • Executed search engine marketing – SEM, pay-per-click – PPC advertising, and SEO strategies to enhance brand visibility and boost conversion rates, resulting in a 25% increase through organic SEO and paid campaigns.
  • Designed and managed email marketing campaigns with automated sequences and exclusive promotions, increasing customer retention and sales by 45%.
  • Optimized advertising campaigns using Google Ads and Facebook Ads Manager, reducing cost-per-click and increasing return on investment.
  • An online Shopify store specializing in premium and stylish watches.

Freelance Digital Marketing & CSM

Fiverr
12.2022 - 02.2024
  • Managed up to 15 concurrent client accounts, owning full lifecycle: onboarding, goal-setting, bi-weekly check-ins, and campaign launches.
  • Developed and executed strategic plans across SEO, PPC (Google Ads, Facebook/Instagram Ads), social media, and email marketing to achieve client revenue goals.
  • Identified and implemented upsell opportunities (e.g., expanded social-only packages to full PPC + email-marketing suites), increasing average client spend by ~25%.
  • Maintained a ≤3-hour SLA for client inquiries via email and WhatsApp; kept churn below 8% and generated 2+ referrals and testimonials monthly.
  • Provided clear client-facing reports using Loom video walkthroughs and dashboards tracking CPC, ROAS, LTV, and other KPIs.

Education

Bachelor of Arts - Business Administration

University of Lagos
Lagos, Nigeria
04-2024

Skills

  • Account Management & Client Success

  • Client Onboarding & Training

  • Paid Social Advertising (Facebook & Instagram Ads)

  • SLA Management & Rapid Client Responsiveness

  • Proactive Problem Solving & Issue Resolution

  • SEO Strategy & Implementation

  • SEM & PPC Campaign Management

  • Email Marketing Automation

  • KPI Analysis & Reporting (CPC, ROAS, LTV)

  • CRM Tools (WhatsApp, Loom, Slack)

  • Upselling & Cross-Selling Strategies

  • Data-Driven Decision Making

  • Collaborative Leadership & Team Coordination

  • Time Management & Organizational Skills

  • Resilience Under Pressure & Adaptability

Languages

English
Bilingual or Proficient (C2)

Software

GoHighLevel

Google Analytics

Google Tag Manager

Hotjar

Facebook Ads Manager

HubSpot

Hootsuite

Google Ads

Salesforce

Zoom

ClickUp

Slack

Timeline

PPC Specialist & Social Media Marketing Manager

The 4 Doctor Company
09.2024 - 02.2025

Digital Marketing Manager

PETstock
04.2023 - 02.2024

Freelance Digital Marketing & CSM

Fiverr
12.2022 - 02.2024

Marketing Manager

bytten
07.2022 - 03.2024

Bachelor of Arts - Business Administration

University of Lagos

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MUJEEB NAJEEM