Open To Work
MUIZ ADETUNJI RABIU
OGUN,Ogun Nigeria
Summary
Dynamic professional with a proven track record, excelling in complaint resolution and account management. Adept at developing market strategies and fostering team collaboration, I enhance customer satisfaction and drive operational success. My strong communication skills and problem-solving abilities ensure effective service delivery and client retention.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
Work History
Customer Service Representative
Thanam industry Bdn
Kuala Lumpur , Malaysia
09.2024 - 09.2025
- Assisted customers with inquiries and product information.
- Processed orders and managed customer accounts efficiently.
- Handled complaints and resolved issues to enhance satisfaction.
- Collaborated with team members to improve service quality.
- Documented customer interactions accurately in the system.
- Trained new staff on customer service protocols and tools.
- Maintained organized records of customer feedback for improvements.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Teacher
Vin tin hoo preparatory
Hanoi
05.2024 - 08.2024
- Developed lesson plans aligned with curriculum standards and educational goals.
- Facilitated engaging classroom discussions to enhance student participation and understanding.
- Implemented diverse teaching strategies to accommodate various learning styles.
- Assessed student progress through quizzes, tests, and assignments to gauge understanding.
- Communicated effectively with parents regarding student progress and classroom activities.
- Utilized technology to enhance lesson delivery and student engagement in the classroom.
- Maintained a safe and orderly learning environment for all students.
- Built and strengthened positive relationships with students, parents, and teaching staff.
Business Owner
Romatiano Ventures
Lagos
10.2010 - 12.2023
- Managed daily operations to ensure smooth business functionality.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Oversaw financial planning, budgeting, and expense management for profitability.
- Trained and mentored staff on best practices and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Established vendor relationships to negotiate favorable terms and pricing agreements.
Education
Bachelor of Science - Economics
Lagos State University
Lagos, Nigeria 07.2011 - 01.2016
Nigeria Certificate in Education - Economic Mathematics
Adeniran Ogunsanya College of Education
Otto/ijanikin Lagos, Nigeria 01.2006 - 04.2009
Skills
- Order processing
- Account management
- Complaint resolution
- Market strategy development
- Financial planning
- Team collaboration
- Effective communication
- Problem solving
- Active listening
- Time management
- Interpersonal skills
- Data entry
- Lead generation
- Support case resolution
- Consultative sales
- Travel planning
- Computer proficiency
- Payment processing
- Senior leadership support
- Customer consulting
- Refunds processing
- Credit card payment processing
- Dispute resolution
- Shipping and logistics
- Stock management
- Delivery scheduling
- POS systems expert
- Hospitality and accommodation
Languages
Afrikaans
First Language
English
Proficient (C2)
C2
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteSalary Range
₦0/hr - ₦1000/hrTimeline
Customer Service Representative
Thanam industry Bdn
09.2024 - 09.2025
Teacher
Vin tin hoo preparatory
05.2024 - 08.2024
Bachelor of Science - Economics
Lagos State University
07.2011 - 01.2016
Business Owner
Romatiano Ventures
10.2010 - 12.2023
Nigeria Certificate in Education - Economic Mathematics
Adeniran Ogunsanya College of Education
01.2006 - 04.2009