MUIBAT SHADE BABARINSA

• Reporting directly to the Deputy Manager (Admin. Corporate Security)
• Receiving documents for the endorsement of the Deputy Manager and ensuring they are properly dispatched to their various offices/departments before every close of business.
• Making and taking of calls, receiving and replying of mails, messages and handling correspondence.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Drafting and typing of memos, entering datas, scheduling appointments, preparing and collating reports.
• Responded quickly to incidents and assessed active situations for security concerns.
• Printing of documents, making photocopies and filing of documents.
• Managing databases and prioritizing workloads.
• Monitoring of workloads and work procedures.
• Processing complaints for entry permits into the Towers.
• Responded quickly to emergency situations to assess and deflect issues.
• Maintained a safe environment for staff and visitors through proactive surveillance and communication.
• Encouraging, motivating and inspiring great quality standard performance by going beyond the call of duty to satisfy and delight customers and vendors.

• Developed lesson plans/teaching materials in order to successfully incorporate the full duration of each lesson and executed the lessons efficiently by using different styles of teaching depending on the content.
• Maintained and updated learners files and records.
• Created a supportive learning environment to help learners meet their learning goals through interesting and diverse methods.
• Taught learners the important rules of learning skills (listening, speaking, reading and writing) and also encouraged them to speak in the right diction.
• Ensured most learners participated during prose and drama performances.
• Championed diversity in literary selections by

incorporating works from underrepresented authors into

the syllabus.

• Promoted critical thinking skills by implementing research projects, presentations, and debates within the course structure.
• Assisted learners built their vocabularies by learning minimum of two words in a day and ten words per week.
• Assisted struggling students through individualized tutoring sessions outside of class hours, leading to improved performance on assignments and assessments.
• Adapted lesson plans to accommodate diverse learning styles and needs, ensuring all students could access and engage with material effectively.
• Enhanced student literacy skills by incorporating creative writing and reading assignments into the curriculum.
• Observed and evaluated learners performance and development. Assigned and graded classwork, homeworks, tests and exams.
• Overseen The Literary and Debate Club, ensured learners are members of their desired clubs.

• Assisted and attended to call-in customers with diverse interests, cultures, nationalities questions and orders.
• Trained and worked with cashiers in encouraging customers to participate in the ongoing customers' Reward Card Promo and directed interested customers to Customer Service Help Desks for registration.
• Enlightened customers on how to use their Reward Cards and also ensured cashiers scan customers' cards for points at the POS.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Assisted customers who cannot write, sight impaired or in a hurry to leave the shopping floor.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
• Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
• Delivered prompt service to prioritize customer needs.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Increased efficiency and team productivity by promoting operational best practices.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Assisted customers with returns, refunds and resolving transaction issues.
• Greeted customers entering store and responded promptly to customer needs.
• Input customers' information on database for activation of their Reward Cards.

• Relieved class teachers during their annual leaves and maternity leaves due to shortage of teachers.
• Managed classroom behavior effectively, promoting

respect and fostering a climate conducive to learning.

• Taught subject matter based on information compiled from textbooks, online sites, and other educational materials.
• Created awareness to youths on the danger in committing crimes and encouraged them in becoming good citizens.
• Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
• Developed students critical thinking skills by incorporating hands-on activities and real-world problem-solving exercises.
• Worked with learners who are still behind the school curriculum by using different interpersonal learning skills, visual teaching aids, hands-on etc.