Muhammed Adeiza Musa

Dynamic IT Service Delivery Manager with a proven track record at UAC Restaurants Limited, excelling in IT infrastructure management and project delivery. Achieved significant cost savings by optimizing server resources and enhancing data security protocols. Adept at stakeholder collaboration and skilled in SAP administration, driving operational excellence and customer satisfaction.

• ISO/IEC 27001:2022 - Information Security Management System (ISMS) Foundation, 01/01/24
• Cisco Certified Network Associate, 01/01/23
• IT HelpDesk Professional, 01/01/21
• Administering Windows Server 2012, 01/01/17
• ISO 9001:2015 Standard Quality Management System Internal Audit Upgrade Course, 01/01/17
• ITIL Foundation Certificate in IT Service Management, 01/01/15
• Database Administration 1, 01/01/14
• SQL Fundamentals 1, 01/01/14

Aura and Aura NextGen, UAC Restaurants Limited, Administrator and the Franchise Manager, 2021 - Present, Responsible for liaising with Cosoft (the owner of Aura) to purchase a license that meets the needs of each of the restaurants based on the needs and the size of the store., Served as the administrator and franchise manager in setting up the application from the recipe, menu and the inventory and grant access to each user based on their roles., Set up OneDrive to back up the database daily without anybody interference to ensure business continuity by making the database available in case the stand-alone server crashes., Created menu items and deactivated menu items and updated prices on the application and designed and released promo every month., Organized and facilitated regular Aura POS training sessions, including onboarding for new employees and refresher courses for existing staff.

SAP S/4HANA (Cloud Solution) & SAP ECC, Data Coordinator / SAP Administrator, 2021 - Present, Acted as the liaison between business users and SAP implementation consultants, translating business needs into clear functional requirements., Worked directly with end users to extract, clean, and format data from the legacy SAP ECC system for migration into SAP S/4HANA Cloud., Collaborated with UACR management on role assignments, ensuring proper segregation of duties (SoD) to prevent conflicts and mitigate risks., Served as the current SAP Administrator for UACR, responsible for creating new user accounts, assigning roles, and deactivating accounts of exited staff., Supported and coordinated User Acceptance Testing (UAT) with business users and vendors during SAP upgrades to align with international best practices., Utilised SAP ECC -Legacy as a power user and administrator, making the legacy SAP ECC available for auditing and compliance purposes., Facilitated regular SAP training sessions and onboarding for new and existing staff.