Muhammed Abdullahi
FCT,FCT
Summary
- Professional HR Manager demonstrating expertise in organizing orientations and training. Approachable, diplomatic and discerning in dealing with employees. Committed to increasing employee retention and retaining company culture.
- Productive individual with strong motivation to procure work experience in IT industry. Diligent to manage assigned tasks and meet expected goals. Willing to engage in advance training to meet objectives.
- Flexible Office Administrator with 4 years of experience and diverse background fulfilling needs such as Report writing, Data entry and travel coordination. Accomplished Executive assistant. Willing to learn new industry to better address staff and managers' needs.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work History
Human Resources Manager
QUALIBEST GRAND HOTEL
FCT, ABUJA
04.2023 - 06.2023
- Improved employee productivity and organisational effectiveness by reviewing processes to ensure optimal HR service delivery.
- Instructed employees on drug abuse and prevention programmes to enhance staff knowledge and awareness.
- Created and implemented development programmes to promote employee career progression.
- Delivered consistent and reliable service through overall administration, planning, coordination and evaluation of HR functions.
- Managed leavers processes, end-of-probation reviews, changes to appointments and termination of fixed-term contracts.
- Eliminated discrimination and harassment risks by investigating internal allegations and implementing corrective actions.
- Managed full recruitment lifecycle of job adverts, applicant vetting and new employee onboarding.
- Devised training programmes for new and existing employees.
- Monitored in-house HR trends to assess company performance against KPIs.
- Maintained compliance with all local, county and national laws, as well as established organisational standards.
IT Manager
QUALIBEST GRAND HOTEL
FCT, ABUJA
12.2022 - 06.2023
- Analysed system and software requirements to meet operational needs.
- Liaised with service users and business managers to meet computing requirements
- Installed new technologies without disrupting workflow.
- Liaised with service users to ascertain necessary system improvements.
- Advised on Information and communications technology policy and process improvements.
- Assessed system performance to advise on possible updates and improvements.
- Maintained system security through regular testing and servicing.
- Managed technology resources within department budgets.
- Monitored and updated software certifications for full compliance.
- Upgraded hardware and software regularly for optimized systems performance.
- Identified skill gaps and restructured IT team, increasing department capabilities.
- Tested and administered disaster recovery plans for different systems.
- Oversaw execution of IT projects from inception to execution.
- Acted as first point of contact for hardware and software troubleshooting queries.
IT Support Assistant
QUALIBEST GRAND HOTEL
FCT, ABUJA
11.2022 - 12.2022
- Explained technical concepts using clear and concise language.
- Sourced new equipment and software tools to meet organisational needs.
- Established cloud databases to protect data and reduce costs.
- Investigated security breaches and deployed swift corrective actions.
- Improved network performance through rigorous testing and analysis.
- Offered IT support during key meetings and events.
- Trained staff to navigate systems and update databases.
- Provided after-hours IT support for management team members.
- Installed audio-visual devices, from projectors to video casting equipment.
- Supported disaster recovery processes and maintained robust backups.
Administrative Officer
QUALIBEST GRAND HOTEL
FCT, ABUJA
06.2022 - 11.2022
- Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
- Cultivated and deepened relationships with customers by providing exceptional service.
- Offered excellent customer service to colleagues and external representatives, maintaining company reputation.
- Established workflow processes and implemented modifications to improve administrative operations.
- Managed queries in person, by phone and via email with exceptional customer care.
- Took minutes and thorough notes in meetings for distribution.
- Facilitated and processed incoming calls and emails, distributing relevant information to necessary departments.
- Organised meetings and events guaranteeing professional results.
- Carried out onboarding to help new hires adjust to new work environment.
- Organised filing system for important and confidential office documents.
Guest Service Agent
QUALIBEST GRAND HOTEL
FCT, ABUJA
02.2022 - 06.2022
- Facilitated check-in and check-out procedures for guests.
- Verified ID and payment methods of guests.
- Offered flexible working hours to meet varying hotel demands.
- Addressed questions and escalated issues complaints to management.
- Calculated billings and charges and provided receipts.
- Registered guest information on database to maintain accuracy.
- Checked in guests, providing room keys and hotel maps.
- Answered guest calls and resolved queries promptly and politely.
- Prepared customer bills and processed payments upon check out.
- Encouraged guests to complete satisfaction surveys to aid hotel improvements.
- Answered and transferred calls to designated recipients.
Administrative Office Assistant
NMCN UDUTH
Sokoto, Sokoto State
11.2019 - 01.2020
- Dealt with patients queries with kindness, patience and clarity to ensure positive customer satisfaction and resolution.
- Handled day-to-day office activities and operations.
- Prepared and circulated documents to established mailing lists in an effective, timely manner.
- Accurately and efficiently word-processed reports, reviews and correspondence.
- Called maintenance team to perform repairs and inspections on office equipment.
- Kept and maintained accurate filing system for preservation of office information.
- Provided printing, photocopying scanning support to colleagues.
CLERK TO STUDENTS REPRESENTATIVE ASSEMBLY
NUESA UDUS
Sokoto, Sokoto State
03.2018 - 09.2018
- recording the minutes of each parliamentary sitting;
- presenting the minutes of previous sitting;
- assisting the Speaker with organizing the parliamentary business for each sitting; and
- recording member votes on decisions made.
Education
Diploma of Higher Education - HUMAN RESOURCES MANAGEMENT
ALISON ONLINE EDUCATION PLATFORM
Abuja, FCT 03.2023 - 05.2023
Bachelor of Science - CHEMISTRY
USMAN DANFODIYO FEDERAL UNIVERSITY
Sokoto, Sokoto State 12.2015 - 01.2019
Diploma of Higher Education - COMPUTER SCIENCE
CHRISBID COMPUTER INSTITUTE
Ilorin, Kwara State 09.2014 - 04.2015
GCSEs - NATIONAL EXAMMINATION COUNCIL EXAM
UNITY SECONDRY SCHOOL
Sokoto State, Nigeria 06.2014 - 08.2014
PRIMARY EDUACTION - PRIMARY EDUACTION
TAFIDA NUSERY AND PRIMARY SCHOOL
SOKTO STATE, NIGERIA 01.2003 - 01.2008
Skills
- File and records management
- Excellent communication skills
- Conflict resolution
- Multitasking abilities
- Excel proficiency
- Human resources management
- Networking
- Proficiency in ICT
- Customer-focused
- Multilingual
Languages
English
Fluent
Yoruba
Fluent
Hausa
Fluent
Nupe
Native
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It’s not what happens to you, but how you reach to it that matters.
Epictetus
Timeline
Human Resources Manager
QUALIBEST GRAND HOTEL
04.2023 - 06.2023
Diploma of Higher Education - HUMAN RESOURCES MANAGEMENT
ALISON ONLINE EDUCATION PLATFORM
03.2023 - 05.2023
IT Manager
QUALIBEST GRAND HOTEL
12.2022 - 06.2023
IT Support Assistant
QUALIBEST GRAND HOTEL
11.2022 - 12.2022
Administrative Officer
QUALIBEST GRAND HOTEL
06.2022 - 11.2022
Guest Service Agent
QUALIBEST GRAND HOTEL
02.2022 - 06.2022
Administrative Office Assistant
NMCN UDUTH
11.2019 - 01.2020
CLERK TO STUDENTS REPRESENTATIVE ASSEMBLY
NUESA UDUS
03.2018 - 09.2018
Bachelor of Science - CHEMISTRY
USMAN DANFODIYO FEDERAL UNIVERSITY
12.2015 - 01.2019
Diploma of Higher Education - COMPUTER SCIENCE
CHRISBID COMPUTER INSTITUTE
09.2014 - 04.2015
GCSEs - NATIONAL EXAMMINATION COUNCIL EXAM
UNITY SECONDRY SCHOOL
06.2014 - 08.2014
PRIMARY EDUACTION - PRIMARY EDUACTION
TAFIDA NUSERY AND PRIMARY SCHOOL
01.2003 - 01.2008
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